Area Administrative Coordinator

Wayne State University; Detroit (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Wayne State University in Detroit is seeking an Area Administrative Coordinator to manage front desk operations for on-campus housing. The role includes maintaining resident information, handling key and access control, and serving as a primary contact for students, families, and guests.

The position reports to the Director of Housing Operations and collaborates with housing staff to support daily operations, move-in/out activities, and emergency response efforts.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 2 years of experience in a college or university housing organization or equivalent experience.
• 3–5 years preferred. Demonstrated experience in administrative role.

Responsibilities

• Oversee residence hall and apartment front desk activities and act as main contact for students, parents, and guests.
• Create, manage and audit resident documents and electronic files.
• Oversee weekly occupancy audits and key/access management; coordinate with OneCard for issues.
• Coordinate move in/out processes, room inspections, and damages billing.
• Assist with work order submissions and follow up on status.

Skills

Communication skills

Multi-tasking

Customer service

Interpersonal skills

Education

Bachelor’s degree or equivalent education and experience

Tools

Banner

Adirondack

The HousingDirector

Banner/Adirondack/THD knowledge

Microsoft Office

Excel

SharePoint

Job description

Area Administrative Coordinator

Wayne State University is searching for an experienced Area Administrative Coordinator at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

POSITION PURPOSE

Oversee residence hall and apartment front desk activities. Responsible for the creation, management and maintenance of resident information, documents and files, including key and access management. Serve as main contact for students, parents, and guests in relation to housing resources, key/access management, guest/package management, damage billing, and work orders. Work in coordination and collaboration with other staff and Community Director(s). Serve as a member of the housing and dining operations and finance team. Report to Director of Housing Operations.

Essential Job Functions

• Oversee front desk activities to include providing information and resourcesto students and guests.Answer questions and resolve issues. Provide functional supervison toStudent Desk Assistants. Coordinate Desk Assistant schedules. Review and correct student timesheets andexception reports. Assist with the accurate and timely payment of studentstaff. Manage the guests and packagelog system. Assist with housing,facility, and student emergency response.
• Create, prepare, manage, and monitor resident confidential documents and electronic filesincluding door and otherkey records, move in/out forms and other housing documents. Upload and conduct audits of documentsin The Housing Director (THD). Providerecommendations for process improvements.
• Oversee and manage weekly occupancyaudits and key accessfor housing residents. Review key accessfor student rooms and communicate with OneCard if there are electronickey or access issues. Assist andcoordinate duties with Community Directors including development anddistribution of area-wide housingcommunication. Monitor follow up ofresident information and access.
• Assist with the preparation and inspection of rooms for resident move in/outs, summer interns, camps and conferences move in/out. Prepare and coordinate check in/outprocesses and documents for the front desk. Review and verify that check in/outdocuments have been completed.
• Oversee the work order submission process and provide followup information to resident work order inquires. Coordinate with housing facilities to receive updateson room cleaning or work order status.
• Organize and prepare damage billing charges forresidents. Process, bill, andcommunicate to residents damage charges in The HousingDirector (THD). Resolve descrepancies. Manage the damageappeal process.
• Coordinate with Community Director and supervisor to prepare and send building-wide communications toresidents with information regarding housing assignment processes,deadlines, programming, policies, and facility concerns.
• Other duties as assigned.

Qualifications:

Education:
Bachelor’s degree or equivalent education and experience.
Years of Experience Required:
Minimum 2 year of experiencein a college or university housing organization or equivalent experience. Three (3) to five (5) years preferred. Demonstrated experience serving successfully in an administrative role.

ADDITIONAL COMMENTS
General knowledge of housing andhousing processes. Good communicationskills. Ability to handle multipletasks with interruptions and perform work tasks systematically, consistently,and with close attention to detail. Abilityto develop reports. Effective interpersonal and customer service skills. Abilityto work under pressure and in a faste paced environment. Ability to reviewand verify data in hard copy or electronic format.Proficient in the use of Microsoft Office tools, especially Excel andSharepoint. Ability to learn and apply Banner, Adirondack, The HousingDirector, and related computer program/application skills.

School/College/Division:

H43 - Business Operations

Primary department:

H4330 - Housing (H4330)

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: TBD
• Salary hire maximum: TBD

Working conditions:

This position will work within an office setting with occasional walking required. The office setting will be in several different locations within campus housing buildings. The person in this position will need to transition from different offices throughout the week. Fast-paced environment with various tasks and responsibilities to be completed daily. Occasional evening and weekend hours for housing special events, move in/out periods.

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.