Associate Director, District Operations and Maintenance

Wayne State University; Detroit (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

A prominent urban research university in Detroit is seeking an Associate Director, District Operations and Maintenance. The role focuses on overseeing customer satisfaction and budget management, while leading a team in a comprehensive maintenance program. Candidates should possess a Bachelor's degree along with substantial management experience in facility operations. The position offers a full-time opportunity with a commitment to excellence and diversity.

Qualifications

• Minimum 5 years of job-related experience managing significant facilities.
• Experience in construction or operational services markets.
• Functional knowledge of physical plant operations.

Responsibilities

• Ensure compliance with safety and training standards.
• Lead teams to meet preventative maintenance objectives.
• Monitor and manage operational budgets and expenditures.

Skills

Customer satisfaction management

Budget oversight

Preventative maintenance management

Leadership

Technical field service coordination

Education

Bachelor's degree or equivalent

Journeyman/skilled professional in ops/engineering

Tools

CMMS (TMA Systems preferred)

Job description

Associate Director, District Operations and Maintenance

Wayne State University is searching for an experienced Associate Director, District Operations and Maintenance at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential Functions

The Associate Director, District Operations and Maintenance will be responsible for the customer satisfaction, budget oversight, and preventative maintenance management oversight of a region’s district cluster of the campus physical facilities environment. Manage a group of direct reports consisting of a Maintenance Scheduler, front line skilled technicians, and work closely with the Facilities O&M Central Services maintenance capital planning.

Key Responsibilities

• Ensure the district team is current and compliant with a high level of safety, training and job plan adherence.
• Coach, motivate and lead teams to achieve high preventative maintenance success with the objective of 65% or greater planned weekly assignments. Supervise staff including hire, train, direct daily activities, discipline and complete employment evaluations.
• Provide necessary review and coordination with other district AD to have staffing that places the appropriate balance of the right skilled technicians on each team that contributes to high preventative maintenance achievement and minimal subcontract expense.
• Track O&M costs by building and district, against annual budgets. Develop strategic costs cash-flow expense projections and savings plans to ensure target budget compliance, monthly.
• Coordinate with strategic contract resources, track costs against district budgets, and develop reporting for senior leadership P&L and efficiency tracking, monthly.
• Review backlog reports and coordinate recovery plans, develop reports for senior leadership, monthly.
• Monitor and coach weekly core meeting with Schedulers, Planners and Technicians for districts. Responsible for utilizing the Performance Excellence process.
• Other duties as assigned.

Work Context

Job Reports to: Director.

Leadership Accountability: Implements operating plans.

Supervisory Accountability: Supervises professionals and non-managers.

Organizational Accountability: Manages sub-unit of a department.

Financial Accountability: Monitors expenditures.

Customer Accountability: Interfaces with customers outside the S/C/D.

Freedom to Act: Subject to general input from supervisor.

Qualifications

MINIMUM QUALIFICATIONS

Education: Bachelor's degree. A bachelor’s degree or an equivalent combination of education and experience. A journeyman or skilled professional in Business Operations Management, Industrial Management, Electrical or Mechanical Engineering, or skilled trades is required. A licensed professional in mechanical, electrical or skilled trades is preferred.

Experience: Specialist (minimum 5 years of job-related experience). At least 5 years proven experience, managing a significant size facility with multiple complex infrastructure and construction types. Experience in the coordination of technical field service activities in construction or operational services markets. Functional knowledge and experience with CMMS (TMA Systems, preferred). Detailed understanding of a physical plant operation and maintenance. Ideally, trained and experienced in industrial/commercial electrical, mechanical, pneumatic, and hydraulic applications.

Employment Details

• Employment type: Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative
• Compensation type: Annual Salary

Working conditions: In general, environmentally controlled spaces and analytical office settings. Requires work in various plant conditions to develop a scope and execute field surveys. Some processes within the facility are highly reliant on machinery and other processing equipment and, as a result, noise levels may reach or exceed 85 decibels and require the use of hearing protection for most of the work shift. Outside temperature ranging from below freezing to exceed 100 degrees based on the season. May also have exposure to inclement weather conditions including, but not limited to, rain and wind.

Equal employment opportunity statement: Wayne State University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, religion, age, sexual orientation, familial status, marital status, height, weight, disability, veteran status, or any other characteristic protected by applicable law. The university welcomes applications from persons with disabilities and veterans. Wayne State is an equal opportunity employer.