Student Auxiliary Services (SAS) Conference Coordinator

Wayne State University; Detroit (MI); On-site; USD 58,000 - 60,000; Full time

Job summary

Wayne State University is seeking an experienced SAS Conference Coordinator at its Detroit campus. The role supports planning, coordination, and execution of conferences, camps, meetings, and events across campus, coordinating with internal and external partners to ensure seamless logistics.

The position emphasizes strong customer service, contract documentation, and detailed event scheduling using EMS and StarRez, with evening/weekend work during peak periods and a minimum bachelor's degree

Qualifications

• Bachelor’s degree from an accredited college or university.
• Experience in event planning, hospitality, higher education, or conference services.
• Experience with scheduling or reservation systems; familiarity with EMS and StarRez preferred.

Responsibilities

• Coordinate reservations for classrooms, meeting rooms, event spaces, dining facilities, parking, and housing.
• Use EMS to manage space reservations and scheduling.
• Use StarRez to process summer housing requests and assignments.
• Maintain accurate records, calendars, and event documentation.
• Coordinate with C&I to ensure guest access to IT services.
• Serve as primary contact for inquiries and ensure a positive event experience.
• Assist in drafting contracts, proposals, and cost estimates.
• Monitor event timelines and ensure all details are executed.

Skills

Organization

Multitasking

Written & Verbal communication

Customer service mindset

Independence & collaboration

Contracts & estimates

Professionalism

Adaptability

Confidentiality

Education

Bachelor's degree

Tools

EMS

StarRez

Job description

Student Auxiliary Services (SAS) Conference Coordinator

Wayne State University is searching for an experienced Student Auxiliary Services (SAS) Conference Coordinator at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Reporting to the Associate Director,Business Development and Conference Services, the Student Auxiliary Services(SAS) Conference Coordinator supports the planning, coordination, and executionof conferences, camps, meetings, and special events hosted by the University.This position collaborates with internal departments, external clients, andcampus service partners to coordinate event logistics, manage facilityreservations, and ensure operational readiness. The Conference Coordinatorplays a vital role in delivering exceptional customer service by facilitatingseamless event planning and execution, fostering positive client relationships,and contributing to the overall success of the University's conference andauxiliary services programs.

EssentialFunctions
(Essentialfunctions are the primary duties/major job responsibilities that an employeemust be able to perform, with or without reasonable accommodation. Theessential functions are listed in order of importance.)

Administrative & Operational Support

• Coordinate reservations for classrooms, meeting rooms, event spaces, dining facilities, catering services, parking, and summer housing.
• Utilize EMS (Event Management System) to manage space reservations and scheduling.
• Use StarRez to process and track summer housing requests and assignments.
• Maintain accurate records, calendars, and documentation related to events and housing.
• Coordinate with C&IT to ensure guest access to IT services.

Client & Customer Service

• Serve as a primary point of contact for inquiries from clients, campus partners, and external organizations.
• Provide timely, professional, and solutions‑oriented responses to questions about availability, services, and event logistics.
• Support the Associate Director in building strong client relationships and ensuring a positive event experience.

Contracts & Financial Support

• Assist in drafting contracts, proposals, and cost estimates under the direction and approval of the Associate Director.
• Prepare supporting documentation such as event summaries, service orders, and billing details.

Event Coordination

• Help coordinate event logistics, including room setups, catering details, audiovisual needs, and housing assignments.
• Communicate event requirements to internal service providers such as dining, facilities, parking, and housing.
• Monitor event timelines and ensure all details are executed accurately.

Systems & Process Management

• Maintain proficiency in EMS and StarRez to ensure accurate data entry and reporting.
• Assist with process improvements, documentation updates, and workflow enhancements within Conference Services.

Performs other related duties as assigned.

Qualifications:

Education Bachelor's degree

• Bachelor’s degree from an accredited college or university.

Experience Experienced (minimum 2 years of job-related experience)

• Experience in event planning, hospitality, higher education, or conference services.
• Experience with scheduling or reservation systems; familiarity with EMS and StarRez preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong organizational and multitasking skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Customer‑service mindset with the ability to respond professionally and effectively to diverse stakeholders.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Comfort working with contracts, estimates, and administrative documentation.
• Demonstrates professionalism, reliability, and a commitment to high‑quality service.
• Adapts to changing priorities and handles multiple projects simultaneously.
• Maintains confidentiality and exercises sound judgment in all interactions.

WORKING CONDITIONS

• Office‑based with frequent movement between campus facilities.
• Evening and weekend work required during peak seasons and major events.
• Ability to lift up to 50 pounds for event related tasks.
• May have reporting obligations under Title IX and Clery.

School/College/Division:

H43 - Business Operations

Primary department:

H4330 - Housing (H4330)

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: $58,000.00
• Salary hire maximum: $60,000.00

Working conditions:

Office environment

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.