Student Auxiliary Services (SAS) Conference Coordinator

The Chronicle Of Higher Education, Inc.; Detroit (MI); On-site; USD 58,000 - 60,000; Full time

Job summary

Wayne State University in Detroit seeks an experienced SAS Conference Coordinator to support planning, coordination, and execution of conferences, camps, meetings and events hosted by the University. Reporting to the Associate Director, this role collaborates with internal departments and external clients to coordinate logistics, manage reservations, and ensure excellent service.

The position requires a Bachelor's degree and at least two years in event planning or conference services, with

Qualifications

• Bachelor’s degree from an accredited college or university.
• Experience in event planning, hospitality, higher education, or conference services.
• Experience with scheduling or reservation systems; EMS and StarRez preferred.

Responsibilities

• Coordinate reservations for classrooms, meeting rooms, event spaces, dining facilities, parking, and summer housing.
• Utilize EMS to manage space reservations and scheduling.
• Use StarRez to process and track summer housing requests and assignments.
• Maintain accurate records, calendars, and documentation related to events and housing.
• Coordinate with IT to ensure guest access to IT services.

Skills

Organizational skills

Attention to detail

Communication

Customer service

Teamwork

Contracts & docs

Professionalism

Confidentiality

Education

Bachelor's degree

Tools

EMS (Event Management System)

StarRez

Job description

Student Auxiliary Services (SAS) ConferenceCoordinator Wayne State University is searching for an experienced StudentAuxiliary Services (SAS) Conference Coordinator at its Detroitcampus location.

Wayne State is a premier, public, urban research university locatedin the heart of Detroit, Michigan where students from allbackgrounds are offered a rich, high-quality education. Ourdeep-rooted commitment to excellence, collaboration, integrity,diversity and inclusion creates exceptional educationalopportunities which prepare students for success in a globalsociety.

Essential functions (job duties):

Reporting to the Associate Director, Business Development andConference Services, the Student Auxiliary Services (SAS)Conference Coordinator supports the planning, coordination, andexecution of conferences, camps, meetings, and special eventshosted by the University. This position collaborates with internaldepartments, external clients, and campus service partners tocoordinate event logistics, manage facility reservations, andensure operational readiness. The Conference Coordinator plays avital role in delivering exceptional customer service byfacilitating seamless event planning and execution, fosteringpositive client relationships, and contributing to the overallsuccess of the University's conference and auxiliary servicesprograms.

Essential Functions

(Essential functions are the primary duties/major jobresponsibilities that an employee must be able to perform, with orwithout reasonable accommodation. The essential functions arelisted in order of importance.)

Administrative & Operational Support

• Coordinate reservations for classrooms, meeting rooms, eventspaces, dining facilities, catering services, parking, and summerhousing.
• Utilize EMS (Event Management System) to manage spacereservations and scheduling.
• Use StarRez to process and track summer housing requests andassignments.
• Maintain accurate records, calendars, and documentationrelated to events and housing.
• Coordinate with C&IT to ensure guest access to ITservices.

Client & Customer Service

• Serve as a primary point of contact for inquiries fromclients, campus partners, and external organizations.
• Provide timely, professional, and solutions‑oriented responsesto questions about availability, services, and eventlogistics.
• Support the Associate Director in building strong clientrelationships and ensuring a positive event experience.

Contracts & Financial Support

• Assist in drafting contracts, proposals, and cost estimatesunder the direction and approval of the Associate Director.
• Prepare supporting documentation such as event summaries,service orders, and billing details.

Event Coordination

• Help coordinate event logistics, including room setups,catering details, audiovisual needs, and housing assignments.
• Communicate event requirements to internal service providerssuch as dining, facilities, parking, and housing.
• Monitor event timelines and ensure all details are executedaccurately.

Systems & Process Management

• Maintain proficiency in EMS and StarRez to ensure accuratedata entry and reporting.
• Assist with process improvements, documentation updates, andworkflow enhancements within Conference Services.

Performs other related duties as assigned.

Qualifications:

Education Bachelor's degree

• Bachelor’s degree from an accredited college oruniversity.

Experience Experienced (minimum 2 years of job-relatedexperience)

• Experience in event planning, hospitality, higher education,or conference services.
• Experience with scheduling or reservation systems; familiaritywith EMS and StarRez preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong organizational and multitasking skills with highattention to detail.
• Excellent written and verbal communication abilities.
• Customer‑service mindset with the ability to respondprofessionally and effectively to diverse stakeholders.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Comfort working with contracts, estimates, and administrativedocumentation.
• Demonstrates professionalism, reliability, and a commitment tohigh‑quality service.
• Adapts to changing priorities and handles multiple projectssimultaneously.
• Maintains confidentiality and exercises sound judgment in allinteractions.

WORKING CONDITIONS

• Office‑based with frequent movement between campusfacilities.
• Evening and weekend work required during peak seasons andmajor events.
• Ability to lift up to 50 pounds for event related tasks.
• May have reporting obligations under Title IX and Clery.

School/College/Division:

H43 - Business Operations

Primary department:

H4330 - Housing (H4330)

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: $58,000.00
• Salary hire maximum: $60,000.00

Working conditions:

Office environment

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offeredemployment to undergo a background check, including a criminalhistory check, before starting work. If you are offered employment,the university will inform you if a background check isrequired.