Onboarding Specialist - Housing

Bilt Rewards; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity

Health insurance

401k match

Commuter benefits

Unlimited PTO

Employee points program

Team events

Job summary

Bilt Rewards is seeking an Onboarding Specialist to manage partner setup for Bilt OS for Housing in a fast-paced, in-office environment in New York. You will collaborate with account managers to ensure quick, smooth onboarding, guide integration setups, and create training materials while utilizing AI to streamline workflows.

This is a growing role for early career professionals with strong organizational skills, clear communication, and a passion for process improvement.

Qualifications

• 1-2 years of experience in project coordination, onboarding, implementation, customer success, operations, or a similar role (internships count)
• Highly organized and diligent, with strong follow-through across many projects at once
• Clear, proactive written and verbal communication, and comfort checking in with business counterparts before they have to ask
• Comfort with technology, including picking up new software quickly and working in spreadsheets and project management tools
• Everyday comfort using AI tools such as ChatGPT, Gemini, or Claude, and curiosity about using them to improve how work gets done
• A process mindset: you notice what's slow or unclear and want to make it better
• A self-starter attitude, with a willingness to ask good questions, take ownership, and learn quickly in a fast-paced environment
• Nice to Have: Experience in proptech, property management, or real estate operations
• Nice to Have: Exposure to property management systems (Yardi, RealPage, Entrata, AppFolio, MRI) or onboarding and implementing B2B software
• Nice to Have: Basic familiarity with APIs, data, or SQL
• Nice to Have: Experience creating training content or documentation
• Nice to Have: Experience with Notion, Asana, or Monday

Responsibilities

• Own onboarding project plans for new partners and properties across Bilt OS for Housing products, tracking milestones, owners, and deadlines and keeping our onboarding trackers accurate and current
• Support account managers proactively by anticipating what a partner will need next, prepping them ahead of partner calls, drafting status updates and follow-ups, and flagging risks early
• Guide partners through integration setup as they configure their test and live databases, checking configuration against our setup guides, catching issues up front, and escalating to Integrations and Engineering when needed
• Create and maintain learning materials, including setup guides, checklists, FAQs, and training decks, and help deliver training for partner property teams
• Coordinate across internal teams such as Integrations, Product, Engineering, Support, Marketing, and Finance so partner launches stay on track
• Keep the team and your account management counterparts informed with clear, regular updates and clean handoffs, with no surprises
• Use AI tools to streamline recurring work, from drafting communications and summarizing calls to building templates and lightweight automations, and document what you learn so the process keeps improving
• Capture partner feedback from the onboarding process and share it with the team to improve our products, materials, and playbooks

Skills

Organized work approach

Clear written and verbal communication

Tech savvy

AI tools literacy (ChatGPT, Gemini, or

Proactive communicator

Self-starter and ownership

Nice to have: Proptech knowledge

Tools

Notion

Asana

Monday.com

Job description

Onboarding Specialist - Housing

Location: New York

Department: Growth & Strategy

Work arrangement: In office

Contract: Full-time

What is Bilt?

Bilt is the membership for where you live.

What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.

Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.

We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.

This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.

What's your role?

As an Onboarding Specialist on the Bilt Alliance team, you’ll be the project manager behind the partner setup experience for Bilt OS for Housing. Working alongside account managers, you’ll make sure every real estate partner is onboarded quickly, smoothly, and correctly: that they have the learning materials and training they need, that their integration setup is done right up front as they configure test and live databases, and that they hear from us before they have to ask.

This is a behind-the-scenes, project-management-focused role for someone early in their career. You’ll support account managers by staying a step ahead of what each partner needs, keeping every launch organized, and communicating proactively with your business counterparts so nothing slips. You’ll be comfortable with technology and AI, and you’ll look for ways to make the setup experience faster and more efficient every time you run it.

In this role, you will...

• Own onboarding project plans for new partners and properties across Bilt OS for Housing products, tracking milestones, owners, and deadlines and keeping our onboarding trackers accurate and current
• Support account managers proactively by anticipating what a partner will need next, prepping them ahead of partner calls, drafting status updates and follow-ups, and flagging risks early
• Guide partners through integration setup as they configure their test and live databases, checking configuration against our setup guides, catching issues up front, and escalating to Integrations and Engineering when needed
• Create and maintain learning materials, including setup guides, checklists, FAQs, and training decks, and help deliver training for partner property teams
• Coordinate across internal teams such as Integrations, Product, Engineering, Support, Marketing, and Finance so partner launches stay on track
• Keep the team and your account management counterparts informed with clear, regular updates and clean handoffs, with no surprises
• Use AI tools to streamline recurring work, from drafting communications and summarizing calls to building templates and lightweight automations, and document what you learn so the process keeps improving
• Capture partner feedback from the onboarding process and share it with the team to improve our products, materials, and playbooks

In terms of qualifications, we're seeking:

• 1-2 years of experience in project coordination, onboarding, implementation, customer success, operations, or a similar role (internships count)
• Highly organized and diligent, with strong follow-through across many projects at once
• Clear, proactive written and verbal communication, and comfort checking in with business counterparts before they have to ask
• Comfort with technology, including picking up new software quickly and working in spreadsheets and project management tools
• Everyday comfort using AI tools such as ChatGPT, Gemini, or Claude, and curiosity about using them to improve how work gets done
• A process mindset: you notice what's slow or unclear and want to make it better
• A self-starter attitude, with a willingness to ask good questions, take ownership, and learn quickly in a fast-paced environment
• Nice to Have:
  • Experience in proptech, property management, or real estate operations
  • Exposure to property management systems (Yardi, RealPage, Entrata, AppFolio, MRI) or to onboarding and implementing B2B software
  • Basic familiarity with APIs, data, or SQL
  • Experience creating training content or documentation
  • Experience with project management tools such as Notion, Asana, or Monday

Benefits:

• Compensation -We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one -Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
• 401k plan with a match -Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs -We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO -Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points -We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events -We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt's salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.

We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.

Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you can grow your salary over time.

The salary range for an Onboarding Specialist is $80,000 - 100,000 and will be eligible for equity and an annual performance-based bonus.