Housing & Neighborhood Services: Communications & Outreach Lead

City of Durham; Durham (NC); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits? No explicit perks

Job summary

The City of Durham is seeking a Communications and Outreach Coordinator within the Housing & Neighborhood Services (HNS) Department. The role leads department-wide communications and outreach, with emphasis on equitable engagement and informing residents about affordable, safe, and fair housing programs.

An ideal candidate will have strong writing and public speaking skills, experience in public information, and proficiency with Microsoft 365 and design tools to support department initiatives.

Qualifications

• Bachelor’s degree in business/public administration, communications, or related field, plus one year in communications or related work.
• Two years of professional experience in communications, public information, PR, marketing, or outreach.
• Excellent written and verbal communication; strong public speaking and presentation skills.
• Proficiency with Microsoft 365 and content-creation tools such as Canva or Adobe Creative Cloud.
• Bilingual or multilingual skills, Spanish a plus.

Responsibilities

• Develop and implement department-wide communication plans aligned with HNS priorities and City goals.
• Plan and lead outreach strategies, including logistics, promotions, and stakeholder feedback.
• Provide communications guidance to staff and executive team; support internal employee engagement.
• Perform other related duties as assigned.

Skills

Clear writing

Public speaking

Project coordination

Equity engagement

Content creation tools

Education

Bachelor’s degree in business/public administration/communications

Tools

Microsoft 365

Canva

Adobe Creative Cloud

Job description

The City of Durham is seeking a Communications and Outreach Coordinator within the Housing & Neighborhood Services (HNS) Department. The role leads department-wide communications and outreach, with emphasis on equitable engagement and informing residents about affordable, safe, and fair housing programs.

An ideal candidate will have strong writing and public speaking skills, experience in public information, and proficiency with Microsoft 365 and design tools to support department initiatives.