Housing Manager

ExplorUS; Stanley (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

ExplorUS is seeking an experienced Employee Housing Manager to oversee Shenandoah National Park employee housing, ensuring safe, clean, comfortable accommodations and smooth move-ins/move-outs.

You will partner with HR and site leadership to maintain inventory, conduct inspections, and coordinate housing resources while fostering a welcoming employee experience.

Qualifications

• 2+ years in customer service or employee relations.
• Experience in resort, hospitality, or National Park environment preferred.
• Proficient with Microsoft Word and Excel.
• Ability to lift up to 25 pounds and perform physical tasks.
• High school diploma or equivalent.

Responsibilities

• Coordinate employee housing assignments with HR and site leadership.
• Maintain housing records and inventory for assets (linens, furniture, bikes, etc.).
• Ensure housing units are clean, safe, and well-maintained with necessary furnishings.
• Conduct move-ins/outs, tours, and housing inspections; manage deposits as applicable.
• Serve as primary resource for housing questions and policies.
• Develop monthly calendar of employee activities to foster engagement.

Skills

Customer service

Teamwork

Communication

Organizational skills

MS Office

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Job description

Work where adventure, nature, and hospitality come together at breathtaking Shenandoah National Park.

We are seeking an experienced Employee Housing Manager to oversee the day-to-day coordination of employee housing at Shenandoah National Park, ensuring safe, clean, comfortable, and well-organized accommodations for employees. This role works closely with HR, site leadership, and Maintenance to coordinate housing assignments, move-ins and move-outs, inspections, and housing resources while serving as a welcoming and responsive resource for employees. The position also helps create engaging employee activities that foster connection, community, and an exceptional employee experience.

Some Responsibilities Include:

• Coordinate employee housing assignments and work closely with HR and site leadership to ensure efficient and appropriate accommodations.
• Maintain the Employee Housing Map and related records, ensuring accurate and timely information for authorized personnel.
• Partner with Maintenance and site management to ensure housing units are clean, safe, well-maintained, and properly furnished with linens and other essentials.
• Track and maintain accurate inventory of housing-related assets, including mattresses, linens, furniture, bicycles, and other Company property.
• Ensure employee housing meets applicable health, safety, occupancy, and licensing requirements.
• Welcome new employees upon arrival whenever possible, conduct housing tours, and assist with move-ins and check-in. Coordinate with site leadership regarding new-hire arrivals and housing assignments.
• Conduct move-out inspections and assist with deposit returns, as applicable, ensuring accommodations are left clean and in good condition.
• Assist with regular housing inspections and maintain accurate documentation of room conditions.
• Serve as the primary resource for employees regarding housing questions, concerns, and policies.
• Partner with site leadership to develop and coordinate a monthly calendar of employee activities that promotes engagement, connection, and well-being.
• Perform other duties as assigned.

Requirements:

• 2+ years of customer service or employee relations experience, preferably in a resort, hospitality, or National Park environment.
• Excellent customer service, communication, and teamwork skills.
• Strong interpersonal skills with the ability to interact positively and professionally with diverse personalities.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Intermediate proficiency with Microsoft Office, including Word and Excel.
• Ability to lift up to 25 pounds frequently and perform bending, twisting, squatting, and prolonged standing throughout the workday.
• High school diploma or equivalent required.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.