Housing Manager

Arise Collective Inc; Cary (NC); On-site; USD 52,000 - 62,000; Full time

Job summary

Arise Collective Inc in Cary, North Carolina, seeks a Housing Manager to lead housing logistics and transportation for seven reentry homes. You will supervise drivers and the Transportation Coordinator, ensure safety, and foster a trauma-informed, supportive community for women reentering society.

The role requires a high school diploma or equivalent, five years of supervisory experience, and a valid NC driver’s license.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Five years of successful work experience, including prior supervisory experience.
• Completion of Certified Peer Support training program; three years successful experience working as a Peer Support Specialist preferred; active commitment to one's own personal recovery required.
• Ability to model, teach and/or train on recovery information and recovery tools; experience with motivational interviewing a plus.
• Sound judgment, initiative, and decision-making skills.
• Strong time and task management; ability to plan, schedule, and execute.
• Valid North Carolina driver's license with a safe driving record.

Responsibilities

• Oversee housing coordination and logistics for seven reentry homes.
• Supervise Driver(s) and Transportation Coordinator; manage scheduling and performance.
• Coordinate resident support and activities; ensure safety and compliance.
• Maintain records, inventories, and housing expenditures; schedule and conduct inspections.
• Lead onboarding and training of housing and transportation staff; foster accountability and service excellence.

Skills

Supervisory experience

Empathy and inclusive worldview

Recovery & peer support training

Motivational interviewing

Communication skills

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Are you interested in reaching beyond prison walls to build bridges of hope for women involved by the criminal legal system? Do you see the inherent power within each individual to define their own future? Do you believe in the power of relationship and community? If so, Arise Collective may be looking for you!

Arise Collective is a unique organization operating at the nexus of prison chaplaincy, women's issues, and social justice with a mission to equip women with the tools and support they need to heal, grow and thrive, both in prison and in the communities to which they return. The organization provides chaplaincy services and transition education inside women's prisons, and comprehensive and holistic wraparound services for formerly incarcerated women as they reenter society, including housing and access to education and employment opportunities. To learn more about the organization, please visit www.arise-collective.org.

CURRENT NEED

The successful candidate is able to work collaboratively and operate in a fast-paced environment with a wide variety of women in different stages of their reentry journeys, while remaining good-natured, resourceful, and efficient. A high level of maturity, integrity, professionalism, discretion, sound judgment, tact, confidentiality, and self-care are crucial.

The Housing Manager serves as a key leadership presence within our reentry homes (currently seven), overseeing peer support, home logistics, and participant supervision, while also directly supervising the organization's driver(s) and Transportation Coordinator to ensure safe, reliable, and well-coordinated transportation operations. This role foster independence, accountability, and community among participants, while building a strong, well-managed housing and transportation team. All our work both inside and outside the prison is offered using a trauma-informed and evidence-based lens.

PRIMARY RESPONSIBILITIES

Housing Coordination & Logistics -- 35%

• Maintain overall responsibility for home logistics, including tracking supply needs, submitting work orders, and coordinating with the program coordinator for supply ordering and purchasing.
• Establish a secure and inviting atmosphere by conducting orientation sessions, offering resources, and implementing measures to enhance home safety.
• Maintain a safe, clean, comfortable, and functional environment by performing weekly and monthly inspections and identifying needs for cleaning, repairs, and renovations, as well as opportunities for beautification wherever possible.
• Complete shift logs, incident reports, and report house requests to appropriate staff.
• Maintain accurate inventory records of all supplies, furnishings, and equipment in each WRP home.
• In tandem with other reentry staff, arrange schedules and onsite appointments for external visitors (e.g., probation and CPS, maintenance workers, vendors, and Arise Collective guests) in ways that cause the least interference for household life.
• Perform safety inspections and promote a culture of safety awareness within the residential homes.
• Serve as the primary point of accountability for home readiness and housing standards across all reentry homes, delegating specific tasks to housing staff where appropriate.
• Conduct other housing coordination as needed, both proactively and as assigned.

Transportation Coordination & Oversight -- 20%

• Manage the vanpool schedule and coordinate Lyft rides directly, delegating day-to-day scheduling and execution to the Transportation Coordinator where appropriate.
• Develop and approve weekly route schedules to ensure punctual and streamlined transportation operations, delegating routine route-building to the Transportation Coordinator as appropriate.
• Ensure three to five public transportation ride-along sessions are provided annually with all new admissions.
• Monitor transportation-related vendor relationships (e.g., Lyft, vanpool) and expenses for cost-effectiveness and service quality.
• Serve as the primary point of contact for transportation issues, delegating routine matters to the Transportation Coordinator and Driver(s) while remaining accountable for outcomes.

Resident & Peer Support Services -- 15%

• Provide peer support to participants around group living, domestic skills, and community reintegration, delegating day-to-day peer support tasks to housing/peer support staff where appropriate.
• Interface with participants on higher-level or escalated needs, referring routine questions to the appropriate person to resolve problems and concerns.
• Oversee coordination of bi-monthly community outings and events for WRP participants, delegating logistics and facilitation where appropriate.
• Ensure breathalyzer and UA tests are administered as necessary.
• Conduct other resident coordination as needed, both proactively and as assigned.

Team Leadership & Supervision -- 15%

• Directly supervise the organization's Driver(s) and Transportation Coordinator, including scheduling, performance management, and professional development.
• Conduct regular one-on-one supervision meetings with direct reports.
• Foster a culture of accountability, safety, and service excellence within the housing and transportation team.
• Support onboarding and training of new housing and transportation staff.
• Address performance concerns among direct reports and eliminate HR matters as needed.

Administrative -- 10%

• Maintain records, reconcile and review, and prepare reports for weekly housing expenditures.
• Attend weekly group supervision/team and partner meetings as well as weekly/bi-weekly individual supervision; other meetings as necessary.

General Responsibilities -- 5%

• Attend monthly staff meetings and annual board meetings and retreats.
• Participate in opportunities to educate and advocate for increased awareness of the issues surrounding women's incarceration and incarceration in general.
• Participate in organizational training and evaluations.
• Other responsibilities and special projects, as assigned.

REQUIRED SKILLS, QUALIFICATIONS AND ATTRIBUTES

• Inclusive, empathetic worldview and demonstrated skill working across lines of difference.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Five years of successful work experience, including prior supervisory experience.
• Completion of Certified Peer Support training program; three years successful experience working as a Peer Support Specialist preferred; active commitment to one's own personal recovery required.
• Ability to model, teach and/or train on recovery information and recovery tools; experience with motivational interviewing a plus.
• Sound judgment, initiative, and decision-making skills.
• Strong time and task management (i.e., ability to plan, schedule, and execute).
• Effective verbal and written communications skills.
• Solid organization skills, accuracy, and ability to successfully manage multiple and sometimes competing projects, tasks, and deadlines.
• A personal commitment to excellence and strong attention to detail and accuracy.
• Basic computer skills and ability to use MS Office Suite, databases, and online systems.
• Demonstrated ability to successfully interact with a broad range of individuals in a professional and pleasant manner; excellent interpersonal skills and a positive attitude.
• Valid North Carolina driver's license with a safe driving record.

DESIRED SKILLS, QUALITIES AND ATTRIBUTES

• Prior supervisory experience.
• Lived experience in the North Carolina criminal justice system and with mental health and/or substance use services.
• Strong work ethic, a high degree of patience, and grit to push through difficult challenges.
• Ability to work within a team and to lead, coach, inspire, support, and motivate others.
• Adaptability, and an ability to remain poised under pressure.
• Ability to understand and implement complex processes.
• High empathy quotient with a willingness to extend kindness, compassion and accountability to oneself and others.
• The desire and humility to learn and grow both personally and professionally.

PRIMARY RELATIONSHIPS

This position will work closely with the organization's program staff and will interact regularly with other staff and volunteers. Will have substantial contact with participants, their families and significant others, program partners, community treatment providers, community corrections (probation and parole), the faith community, vendors and maintenance workers, and others in service provision.

PHYSICAL REQUIREMENTS

This position requires ordinary ambulatory skills sufficient to visit other locations, as well as the ability to stand, walk, stoop, kneel, crouch, and occasionally manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye-foot coordination; arm, hand and finger dexterity, including ability to grasp; visual acuity to use a keyboard, operate equipment, read information; use of auditory senses; and ability to perform basic math. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK REQUIREMENTS

Schedule negotiable within a standard 40-hour work week. Regular evenings and weekends required. The impact of actions is great in this position with potential harm to participant safety and well-being.

JOB TYPE

Mid-level exempt full-time position.

SALARY RANGE

$52,000 -- $62,000 for 40 hours/week, depending on qualifications and experience. Generous benefits package includes health care benefits, retirement plan, pre-tax benefits, paid time and leave and other organizational benefits.

Arise Collective is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, record of arrest or conviction, or any other characteristic protected by law. Formerly incarcerated individuals strongly encouraged to apply.