Operations Director

Fresh-Coast-Alliance; Muskegon (MI); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Health insurance

Paid time off

Job summary

Fresh-Coast-Alliance is seeking an Operations Director to oversee day-to-day operations across multiple recovery homes and facilities in Muskegon, MI. The role leads property management, maintenance, transportation, safety, inventory, and operational systems to support high‑quality services and resident well‑being.

You will ensure facilities meet safety standards, coordinate repairs, and supervise house managers while maintaining compliance with local, state, and federal regulations.

Qualifications

• Bachelor's degree required in a relevant field.
• Strong leadership and organizational abilities.
• Excellent written, verbal, and interpersonal communication.
• Understanding of housing operations and program management.
• Familiarity with regulations affecting nonprofit housing and recovery services.
• Ability to implement operational policies and improvements.

Responsibilities

• Oversee operations of recovery homes, offices, and program facilities.
• Ensure facilities are safe, clean, and compliant with standards and licensing.
• Develop and implement preventative maintenance schedules.
• Coordinate repairs, renovations, and inspections.
• Monitor occupancy and housing utilization; supervise house managers.
• Oversee purchasing, inventory, and transportation services.
• Ensure regulatory compliance and safety across facilities and housing operations.
• Collaborate with Program Director and teams on facility needs.

Skills

Leadership

Organizational skills

Communication skills

Risk management

Housing operations

Policy implementation

Driver's license

Team supervision

Education

Bachelor's degree in Business Administration, Nonprofit Management, Human Services, Social Work, Criminal Justice, or related field

Job description

Benefits:

• Dental insurance


• Flexible schedule


• Health insurance


• Paid time off

Position Summary

The Operations Director is responsible for overseeing the day-to-day operations of multiple recovery homes and organizational facilities to ensure safe, efficient, compliant, and mission-driven service delivery. This position provides leadership for property management, facility maintenance, transportation, safety, inventory, and operational systems that support recovery, reentry, and community-based services. This position ensures all facilities, housing environments, and operational processes support high-quality services, resident well-being, and organizational growth.

Key Responsibilities

• Oversee operations of all recovery homes, office locations, and program facilities.


• Ensure buildings are safe, clean, secure, and maintained according to organizational standards.


• Develop and implement preventative maintenance schedules.


• Coordinate repairs, renovations, and inspections.


• Ensure recovery homes operate in compliance with organizational policies, licensing requirements, and applicable housing standards.


• Monitor occupancy, room assignments, and housing utilization.


• Support House Managers in maintaining safe, recovery-oriented living environments.


• Respond to operational emergencies involving housing facilities.


• Assist with development and implementation of house procedures and standards.


• Ensure compliance with local, state, and federal regulations affecting facilities and housing operations.


• Provide supervision for house managers and other facility staff.


• Oversee purchasing, inventory management, and asset tracking


• Oversee organizational vehicles and transportation services.


• Ensure vehicles are properly maintained, insured, and compliant with applicable regulations.


• Collaborate with the Program Director to address facility and operational needs.


• Participate in team meetings, trainings and program planning


• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in Business Administration, Nonprofit Management, Human Services, Social Work, Criminal Justice, or a related field preferred.


• Strong leadership and organizational skills.


• Excellent written, verbal, and interpersonal communication skills.


• Understanding of housing operations, residential program management, and property oversight, including risk management, and safety procedures.


• Familiarity with federal, state, and local regulations affecting nonprofit organizations, housing programs, and recovery-oriented services.


• Ability to develop and implement operational policies, procedures, and quality improvement initiatives.


• Ability to manage multiple priorities while maintaining attention to detail.


• Valid driver's license and insurable driving record.


• Lived experience with incarceration is highly preferred


• Hours: Monday - Friday 8am - 5pm. Must be available to work evenings/weekends as needed.


• Pay commensurate with experience