Care Coordinator

RI International; Raleigh (NC); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health insurance

Retirement plan with company matching

Generous paid time off

Professional development opportunities

Job summary

RI International is seeking a Care Coordinator in Raleigh, NC to facilitate quality care and support individuals' recovery journeys. The role requires a Bachelor’s degree in a behavioral health field or equivalent experience and involves advocacy, coordination of care, and compliance documentation.

Benefits include competitive health insurance, retirement plans with matching, generous paid time off, and professional development opportunities.

Qualifications

• Bachelor’s Degree in a behavioral health field and at least one year of experience.
• Bachelor’s Degree in any field with two years of experience.
• High School Diploma with four years of behavioral health experience.

Responsibilities

• Facilitate quality care and improve patients' experience.
• Coordinate care services and advocate for individuals.
• Document relevant information and maintain compliance standards.

Skills

Excellent computer skills

Effective communication

Interpersonal skills

Customer service skills

Organizational skills

Education

Bachelor’s Degree in a behavioral health field

Bachelor’s Degree in any field

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. Join a groundbreaking team at the forefront of Peer-Powered Support, empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger—together, we can change lives and create lasting hope!

Position

Care Coordinator

Job Type

Full-Time / Non-Exempt

Shift Details

Monday-Friday - 7:00 AM - 3:30 PM

Work Location

Crisis - Wake Recovery Response Center; Raleigh, NC

Salary/Hourly Wage

$19.00 - $21.00/hour

Specialties / Licenses or Certifications

• Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience;
• Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience;
• High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.

Summary of Job

The Care Coordinator facilitates the quality and improvement of a person’s experience of care, which may include admission, discharge, outreach, engagement, recovery, transition and case management.

Essential Duties and Responsibilities

• Guest Care & Advocacy
  • Provides coordination of care of services and resources available internally as well as throughout the community.
  • Acts as an advocate for the needs and rights of individuals.
  • Assists individuals in daily living activities and establishing and maintaining linkages that provide education, support and independence in the community.
• Compliance & Risk Management
  • Documents relevant and required information and services assuring coordination of care as a tool for communication with other team members.
  • Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
  • Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Cross Functional Collaboration
  • Coordinates or facilitates multidisciplinary team meetings to ensure services are provided in a timely manner.
  • Partners with other provider agencies in the coordination of care to help participants achieve wellness.
• Additional Duties
  • Performs other related duties as assigned.

Your well-being and success are our priority

Benefits include competitive health, dental, and vision insurance; access to mental health resources and wellness programs; a retirement plan with company matching; generous paid time off; and ongoing professional development and training.

Job Requirements

• Education/Licenses
  • Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience;
  • Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience;
  • High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.
• Experience
  • Ability to provide courteous assistance in a concise, informative manner, keeping a positive tone and appropriate non‑verbal language.
  • Works cooperatively in a team environment.
• Skills
  • Excellent computer skills, including Microsoft Office Suite.
  • Demonstrated ability to effectively communicate both verbally and in writing.
  • Excellent interpersonal skills.
  • Excellent customer service skills.
  • Demonstrated organizational skills and high degree of accuracy.
  • Must be able to pass de‑escalation training, as defined by state requirements.
• Driving Requirements
  • If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy.
  • If not qualified to drive per driving policy, a Non‑Driver Attestation form must be signed.
• Miscellaneous Requirements
  • Travel required based on business need.
  • Applicants must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
  • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
• Second‑Chance Employer
  • Must be able to pass a seven‑year background check.
  • Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
  • Must be able to pass education verification check.
  • Must be able to obtain designated fingerprinting clearance in applicable states.
  • Must be able to pass a three‑year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).

A Program Support Competency Checklist

must be completed as part of the new hire onboarding process.

Physical Demands

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye‑hand‑foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.

Work Environment

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.

Equal Employment Opportunity

Recovery Innovations is committed to providing equal employment opportunities to all individuals. Hiring practices are based on merit, qualifications, and abilities. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected. Recovery Innovations is a second‑chance employer and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. Reasonable accommodation for disabilities is available upon request.