Housing Front Desk Coordinator – Resident Services

Alakaʻi Services and Poe'hana Group, Inc.; Hawaii; On-site; USD 40,000 - 48,000; Full time

Job summary

Alaka‘i Services Group Inc. and Poʻe Hana Group, Inc. seek a General Clerk III to support the Unaccompanied Personnel Housing (UPH) office at Marine Corps Base Hawaii, Kaneohe Bay.

You will manage front-desk operations, process resident check-ins/outs, and maintain resident information in the UHM/eMH systems. The role emphasizes accurate data entry, courteous customer service, and coordination between residents and UPH leadership, civilian barracks managers, and unit leadership.

Qualifications

• Basic competency with Microsoft applications.
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Responsibilities

• Enter resident information into the UHM module of the eMH system.
• Process initial room assignments, room changes, and checkouts.
• Maintain accurate resident records including name, DoD ID, occupancy type, and housing records.
• Provide Orientation Briefs to incoming residents.
• Review check-in procedures and housing policies with residents.
• Ensure completion of Check-In Checklists and Occupancy Condition Reports.
• Provide Departure Briefs and review checkout procedures.
• Maintain room inventories and resident acknowledgment forms in the UHM database.
• Ensure forms are signed by civilian barracks managers.
• Facilitate communication among UPH leadership, civilian managers, residents, and units.
• Maintain a front-desk presence and provide initial resident support.
• Assist residents with check-in/check-out and room-shift procedures.
• Maintain organized electronic and physical records.
• Perform other clerical and administrative duties as required.

Skills

Microsoft applications

UHM system navigation

eMH system navigation

Data entry accuracy

Customer service

Professional communication

Records management

Organizational skills

English proficiency

High-volume processing

Tools

UHM

eMH

Job description

Alaka‘i Services Group Inc. and Poʻe Hana Group, Inc. seek a General Clerk III to support the Unaccompanied Personnel Housing (UPH) office at Marine Corps Base Hawaii, Kaneohe Bay.

You will manage front-desk operations, process resident check-ins/outs, and maintain resident information in the UHM/eMH systems. The role emphasizes accurate data entry, courteous customer service, and coordination between residents and UPH leadership, civilian barracks managers, and unit leadership.