Emergency Shelter Program Lead: Housing-Focused Operations

Mercy House; Phoenix (AZ); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Mercy House is seeking a Program Manager to oversee daily operations of the Emergency Shelter Program, ensuring a guest-centered and housing-focused approach. Responsibilities include coordinating services, supervising staff, and developing community partnerships to advance housing outcomes.

The role requires leadership in case management and outreach, with emphasis on trauma-informed care, data accuracy, and strong community relations to sustain donor and partner support.

Qualificações

• Associate's degree and 2+ years direct life experience with homeless populations or similar work.
• Experience leading shelter or housing-focused programs is preferred.
• Ability to maintain confidentiality and adhere to ethical standards in case management.
• Strong communication and coordination skills with diverse partners and staff.

Responsabilidades

• Oversee day-to-day operations of Emergency Shelter Program.
• Coordinate case management, outreach, and leasing agent teams.
• Develop partnerships to enhance housing-focused services.
• Manage program budget and grant reporting.
• Coordinate resident advisory council and partner meetings.
• Ensure safety, data accuracy, and compliance with policies.

Conhecimentos

Guest services leadership

Staff supervision

Crisis intervention

Trauma-informed approach

Budget management

Community partnerships

Formação académica

Associate's degree

Descrição da oferta de emprego

Mercy House is seeking a Program Manager to oversee daily operations of the Emergency Shelter Program, ensuring a guest-centered and housing-focused approach. Responsibilities include coordinating services, supervising staff, and developing community partnerships to advance housing outcomes.

The role requires leadership in case management and outreach, with emphasis on trauma-informed care, data accuracy, and strong community relations to sustain donor and partner support.