Housing Eligibility & Tenant Services Specialist II

ADP, Inc.; Alaska; On-site; USD 79,887,000 - 100,289,000; Full time

Benefits offered by this job

Health benefits

Retirement program

Paid time off

13 paid holidays

Professional development

Job summary

THRHA is seeking a Housing Specialist II to support tenants and applicants in Alaska. You will manage applications, determine eligibility, process recertifications, and coordinate move-ins and documentation for rental programs.

The role emphasizes accuracy in income calculations, timely unit occupancy, and adherence to landlord/tenant laws. Candidates should have strong customer service, communication, and organizational skills.

Qualifications

• High school graduate or equivalent; college degree may substitute.
• Two years of customer service experience.
• Certification: Certified Occupancy Specialist; waiver if obtained within 12 months.

Responsibilities

• Provide customer service to tenants and prospective tenants; resolve concerns.
• Monitor emails via the website and suggest page updates.
• Create and monitor applicant waiting lists and files; fill vacant units timely.
• Conduct initial eligibility determinations and continued program eligibility.
• Generate and process recertification packets; conduct interviews for income calculations.
• Enforce rent adjustments and manage utility payments and tenant communications.

Skills

Customer service

Communication

Problem solving

Record keeping

Data entry

Time management

Telephone & email handling

Education

High school diploma

Tools

Word processing

Spreadsheets

Email

Calendar software

Job description

THRHA is seeking a Housing Specialist II to support tenants and applicants in Alaska. You will manage applications, determine eligibility, process recertifications, and coordinate move-ins and documentation for rental programs.

The role emphasizes accuracy in income calculations, timely unit occupancy, and adherence to landlord/tenant laws. Candidates should have strong customer service, communication, and organizational skills.