Housing Specialist II

Regional Housing Authority; Alaska; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Starting pay: $27.88–$35.00/hr

Comprehensive health benefits

Retirement program (Alaska PERS)

Supplemental coverage options

Paid time off

13 paid holidays

Professional development

Job summary

Regional Housing Authority is seeking a Housing Specialist II in Alaska. The role focuses on tenant intake, eligibility, income recertifications, and rent calculations, with close work with housing staff and applicants.

The position requires strong customer service, knowledge of Alaska landlord-tenant laws, and the ability to travel to rural Southeast Alaska communities. Competitive benefits accompany starting pay of $27.88–$35.00 per hour.

Qualifications

• High school graduate or equivalent.
• Two years of customer service experience; college degree may substitute for the experience.
• Certification: Certified Occupancy Specialist; additional certification preferred (Tax Credit Specialist or HOME Compliance).

Responsibilities

• Provide customer service to tenants and potential tenants by answering questions and resolving concerns.
• Create and monitor applicant waiting lists and files; ensure vacant units are filled promptly.
• Determine initial and continued program eligibility.
• Generate and review recertification packets and conduct interviews.
• Determine rent adjustments after recertification and income calculations.
• Coordinate inspections and maintain related notices/files.

Skills

Customer service

Verbal and written communication

Policy interpretation

Microsoft Office / office software

Teamwork / interpersonal

Ability to travel

Education

High school diploma or equivalent

Certified Occupancy Specialist

Tools

Word processing

Spreadsheets

Email/calendar software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housing Specialist II

Housing Full Time AK, US

Salary Range: $27.88 To $35.00 Hourly

I. Summary:

Ensures equitable treatment of tenants and potential tenants. Works with prospective tenants on the application process, works with tenants to complete income recertifications in a timely manner, complete income calculations on move-in and recertifications, monitoring tenant accounts, and daily customer service.

II. Authority:

Reports directly to Housing Supervisor and under the general supervision of the Housing Compliance Manager.

III. Duties and Responsibilities:

• Provide customer service to tenants and potential tenants by answering general questions, resolving concerns, and problem solving.
• Monitors emails received through the website and assists in suggestions for web page updates.
• Create and monitor the applicant waiting lists and applicant/tenant files and ensures that vacant units are filled in a timely manner.
• Conduct initial eligibility determinations and continued program eligibility.
• Generate recertification packets; conduct recertification interviews with existing tenants as a part of the annual and interim income recertification process for income calculations; ensure recertifications are completed according to policy.
• Determines rent adjustments as a result of the recertification and income calculation process.
• Assists in scheduling inspections by generating and distributing notices and maintaining inspection files.
• Implements Lease Agreements in accordance with the appropriate rental program guidelines and state statutes (Landlord/Tenant Act).
• Responsible for monitoring utility shut-off notices, ensuring utilities are paid according to the tenant lease agreement, updating tenant ledger accordingly, communication with tenants concerning utility issues.
• Distribute monthly statements and follow up with tenants with outstanding balances.
• Responsible for enforcing the collection policy to ensure timely collection of rental payments, maintaining accurate records and set up repayment schedules to minimize the eviction process
• Follows the eviction procedures and provides appropriate documentation to the Housing Compliance Manager to ensure terminations and evictions are carried out in accordance with appropriate rental program and/or policy.
• Schedules and coordinates tenant move-ins and move-outs.
• Coordinate relocations when necessary for rehabilitation of occupied units.
• Coordinates with maintenance staff regarding vacancy status, rehabilitations, recertifications, and tenant issues.
• Assists potential tenants with application completion process, admission events, move-in process, and income certification.
• Prepares statistical and narrative program progress reports and assists with annual audits as required.
• Assists in other housing department jobs and tasks when department colleagues are on personal leave.
• Develops desk procedures as needed.
• Other duties as assigned.

IV. Required Knowledge, Ability and Skills:

• Knowledge of Alaska Landlord Tenant laws.
• Knowledge or Federal and State programs and services, particularly programs related to HUD and Indian Tribes.
• Knowledge of, and familiarity with communities in rural Southeast Alaska.
• Ability to read, follow, and explain complex policies and procedures.
• Ability to plan, schedule and monitor complex programs and/or projects.
• Ability to work with difficult people in a positive manner, maintain positive interpersonal relationships, and provide quality customer service
• Possess strong verbal and written communication skills
• Experience with word processing, spreadsheets, electronic mail, and electronic calendar software
• Ability to maintain satisfactory work performance and attendance.
• Ability to work under pressure and meet deadlines
• Ability to travel to communities throughout Southeast Alaska
• While performing the duties of this job, the employee is regularly required to:
  • Talk or hear;
  • Sit for extended period;
  • Kneel;
  • Crouch;
  • Reach
  • Push and pull
  • Lift up to 30 pounds

V. Minimum Qualifications:

High school graduate or equivalent. Two years of customer service experience. College degree may substitute for the experience. Certification Requirements*: Certified Occupancy Specialist

*Requirement may be waived if agreed to obtain certification within 12 months of hire date.

Additional certification in one of the following preferred: Tax Credit Specialist or HOME Compliance Specialist

WHAT WE OFFER

• Starting Pay (Grade 11): $27.88 per hour $54,366 annually
• Comprehensive Health Benefits, including medical and pharmacy coverage, plus dental and vision insurance.
• Retirement Program including Alaska PERS participation starting at the date of hire.
• Optional Supplemental Coverage, including AFLAC voluntary plans, Flex Spending Accounts (FSA), Dependent Care Account (DCA), and 403(b) retirement savings options.
• Paid Time Off (PTO) with increased accrual based on years of service
• 13 Paid Holidays
• Professional Development Opportunities including paid job-related training, seminars, and educational assistance for approved programs.

HIRING PROCESS

Candidates will undergo panel interviews, background checks, and reference checks. THRHA is a drug-free workplace, and selected applicants will be subject to drug testing.