Housing Specialist II

Thomasvilleha; Thomasville (NC); On-site; USD 37,000 - 46,000; Full time

Job summary

Thomasville Housing Authority is seeking a Housing Specialist II to support occupancy tasks for the HCV and Public Housing Programs. This role ensures compliance with THA policies, Fair Housing Laws, and HUD documentation, reporting, and filing requirements.

The position requires handling administrative requests for the Occupancy Department with professional discretion. The role may fill in for the receptionist and housing manager during absences, with strong emphasis on tactful communication

Qualifications

• Knowledge of rules and regulations governing public housing programs and local laws.
• Knowledge of Fair Housing and Americans with Disabilities Act.
• Knowledge of standard office practices and procedures including typing, filing, answering phones.
• Ability to deal with staff and applicants effectively.
• Knowledge of HUD requirements and guidelines for housing eligibility.
• Ability to communicate tactfully with people of varying backgrounds.
• Ability to maintain confidentiality and organize work effectively.
• Ability to perform basic arithmetic with decimals and percentages.

Responsibilities

• Assist with Occupancy tasks to support the HCV & Public Housing Program.
• Ensure compliance with THA policies, Fair Housing Laws and HUD documentation and reporting requirements.
• Fill-in for receptionist and housing manager when needed.
• Exercise independent judgment in interpreting data affecting admissions or occupancy.
• Maintain accurate and systematic records and respond to administrative requests from the Occupancy Department.

Skills

Public housing rules

Fair Housing

ADA knowledge

Office procedures

Communication skills

Confidentiality

Independent judgment

Recordkeeping

Education

High School Diploma

Bachelor’s degree in business administration/public administration/housing management

Bachelor’s degree in public relations/community development

PH/HCV training within 6 months

Tools

HUD documentation system

Job description

Summary

The Housing Specialist II performs his/her duties and responsibilities under the direction of the Executive Director and Housing Manager. He/she is responsible for assisting with Occupancy tasks to support the HCV & Public Housing Program. The Occupancy Specialist is responsible for compliance with THA policies, Fair Housing Laws and Reasonable Accommodations and maintaining HUD Documentation and reporting requirements. This role supports the administrative requests of the Occupancy Department. The Occupancy Specialist exercises no supervision over other Housing Authority employees.

The Employee must exercise considerable independent judgment and initiative in interpreting unusual data, which may affect admission or occupancy. This Employee will also fill-in for the receptionist and housing manager in case of his/her absence. Employees must also exercise tact and courtesy in frequent contact with residents.

Knowledge, Skills & Abilities Requirements

• Knowledge of rules and regulations governing public housing programs and the state and local laws governing affordable housing management.
• Knowledge of Fair Housing and Americans with Disability Act.
• Knowledge of standard office practices and procedures including typing, filing, assisting clients and the public, answering telephones.
• Ability to deal with staff and applicants in an effective and harmonious manner.
• Knowledge of HUD requirements and guidelines established for public housing in order to ensure that residents meet eligibility requirements.
• Ability to communicate tactfully and courteously with people of varying levels of education and socio-economic backgrounds as needed to provide assistance, obtain information and explain policies and procedures, and prepare and complete forms, letters, and notices.
• Ability to be sensitive and effectively relate to the applicants, recipients, clients, general public, and coworkers.
• Ability to maintain confidentiality.
• Ability to act independently and follow-up to complete work in a timely and accurate manner.
• Ability to correctly interpret rules and regulations concerning housing eligibility to applicants, recipients, and the general public.
• Ability to organize work effectively, and to maintain accurate and systematic records.
• Ability to perform basic business arithmetic computations including addition, subtraction, multiplication and division using decimals and percentages with speed and accuracy.

Requirements / Qualifications / Experience

• High School Diploma and/or bachelor's degree in business administration, public administration, housing management or related field, and 1 to 3 years of experience in housing management; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Must have general experience in public housing and/or rental assistance programs.
• Proven work experience as an Assistant housing specialist or similar role.
• Experience in HUD public housing programs.
• Exceptional communication and public speaking skills.
• Strong detail and organizational skills.
• Ability to work with diverse groups and communities.
• Excellent communication and networking skills.
• Experience calculating and processing rent payments.
• Bachelor's degree in public relations, community development, or related field.
• Fair Housing Training or ability to complete designated PH/HCV training within 6 months of employment.

Additional Information

• Job Title: Housing Special Specialist II
• Work Environment: This role involves work in main office. Some travel may be required for meetings or site visits
• Reporting Structure: Reports to the Housing Manager / Executive Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $37,440 minimum to $45,760 maximum
• Location: 201 James Avenue, Thomasville, NC
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.