Housing Desk Clerk: Resident Support and Operations

SupportWorks Housing; Norfolk (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision

Disability & life insurance

Voluntary life insurance

Employee Assistance Plan

403b with company match

Generous PTO

13 paid holidays

Pre-employment screening

Job summary

SupportWorks Housing is seeking a Full-Time Desk Clerk in Norfolk to support residents and manage daily front-desk operations. You will perform inspections, answer calls, process registrations, collect rents, and coordinate with maintenance teams to ensure a safe, clean environment.

The role requires strong interpersonal and organizational skills, with a focus on customer service, safety, and compliance with housing regulations. Training and a comprehensive benefits package are provided.

Qualifications

• High school diploma or equivalent is required.
• Experience using Microsoft Word and Excel is required.
• Knowledge of applicable federal and state housing laws.
• Knowledge of property management software such as OneSite or NextGen preferred; training provided if needed.

Responsibilities

• Conduct walk-through and quarterly inspections of common areas, units and grounds and report findings.
• Answer the phone, direct calls and take messages, monitor guest registrations and resident activities.
• Collect rents, prepare bank deposits, provide information and keep track of maintenance work orders; handle emergencies.
• Assist with move-ins of new residents, aid with application processing and explain rules/regulations.
• Assist with vacancy and delinquency reports and attend staff meetings and trainings.

Skills

Interpersonal skills

Customer service

Communication

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

OneSite

NextGen

Job description

SupportWorks Housing is seeking a Full-Time Desk Clerk in Norfolk to support residents and manage daily front-desk operations. You will perform inspections, answer calls, process registrations, collect rents, and coordinate with maintenance teams to ensure a safe, clean environment.

The role requires strong interpersonal and organizational skills, with a focus on customer service, safety, and compliance with housing regulations. Training and a comprehensive benefits package are provided.