Front Desk Clerk

National Church Residences; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

National Church Residences is seeking a Front Desk Clerk in Columbus, OH to ensure safety and security, check-in/out guests, and handle mail and payments. The role requires strong customer service and adherence to desk procedures.

The clerk will report to the Front Desk Site Lead and work across multiple buildings as needed. Candidates should have at least 1 year of current work experience and a High School Diploma or GED.

Qualifications

• Excellent customer service, multi-task and detail oriented, and ability to follow directions and all procedures in front desk manual.
• Ability to communicate effectively both orally and in writing.
• Knowledge of crisis prevention, intervention and resolution techniques and ability to match such techniques to particular circumstances and individuals.

Responsibilities

• Monitor traffic through lobby and ensure all guests check in/out with proper identification and follow building rules.
• Accept and account for rental payments.
• Be alert at all times and log any occurrence during shift.
• Follow all procedures in desk manual.
• Sort and distribute mail in a timely manner.
• Conduct periodic inspections of common areas of the building.
• Report hazardous conditions or emergencies to management and log in book.
• Ensure desk coverage during vacations and sick time and coordinate with other desk staff.
• Communicate effectively with residents and staff.
• Submit time-away-from-work requests two weeks in advance.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Professional boundaries

Education

High School Degree or GED

Job description

Job Description

JOB TITLE: Front Desk Clerk

DEPARTMENT: National Church Residences - Supportive Housing

STATUS: Non-Exempt

REPORTS TO: Front Desk Site Lead

Job Statement

Ensuring the safety and security of the building and its residents by following building policy and procedures. Take direction from Team Leaders and/or supervisors.

Job Duties

1. Monitor traffic through lobby and ensures all guests check in and out, showing proper identification and follow building rules.


2. Accept and account for rental payments.


3. Be alert at all times and log in any occurrence during shift.


4. Follow all procedures in desk manual.


5. Sort and distribute mail in a timely manner.


6. Conduct periodic inspections of common areas of the building.


7. Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book.


8. Must obtain coverage for vacation and sick time by contacting other desk staff to ensure shifts are covered adequately. Responsible for desk coverage until replacement arrives.


9. Attend all required meetings and court appearances.


10. Contact assistant manager directly a minimum of four hours prior to shift if you are unable to report to work.


11. Maintain neat and clean appearance of lobby. (Business casual attire)


12. Keep maintenance work order requests in maintenance system and report emergency requests to Maintenance Department.


13. Must report to work in a timely manner. This position requires travel and coverage for and between multiple buildings. Must have adequate transportation to work any shift at any location in the on‑call, sick, vacation coverage.


14. At no time will this position cover more than 2 consecutive shifts within a 24 hour period, (initial)


15. Must be able to communicate effectively with residents and staff members.


16. "Time Away From Work" requests must be submitted two weeks prior to the time off request and authorized by your direct supervisor in accordance with all other NCR HR policies.


17. Will not become personally involved with residents or direct staff in or outside of the work place, (i.e. physically, emotionally, financially, etc.) A single violation is grounds for immediate termination of employment.

Additional Duties

The above statements describe the general nature and level of work being performed in the job. They are not intended to be 100% exhaustive list of all duties, and indeed, additional responsibilities may be assigned as required, by management.

Specialized Knowledge and Skills

1. To have an understanding, appreciation and commitment to the mission and philosophy of NCR and the Supportive Housing Division..


2. Excellent customer service, multi-task and detail oriented, and ability to follow directions and all procedures in front desk manual.


3. Ability to communicate effectively both orally and in writing.


4. Basic math and analytic skills.


5. Strong organizational skills


6. To be skilled in conflict mediation and negotiation.


7. To be able to demonstrate clear, professional boundaries.


8. Ability to work in a team environment.


9. Ability to act in a professional manner.


10. Understanding of low income and homeless individuals and their specific needs.


11. Knowledge about crisis prevention, intervention and resolution techniques and ability to match such techniques to particular circumstances and individuals.


12. Acknowledges and agrees to a straight 8 hour shift with access to kitchen and restroom facilities.

Job Requirements (Education, Training, Work Experience)

• Must have at least 1 year of current work


• High School Degree or GED

Desk Clerk Standards

1. Monitor traffic through lobby by ensuring that all guests check in and out.


2. Monitor traffic by ensuring that all guests provide proper identification and that he/she follows all guest policies and building rules while in the building (verified by guest log and overnight sheet).


3. Be alert at all times (verified by a hourly documentation in log) and log all occurrences during shift.


4. Be at work on time with no more than 5-minute grace period.

Customer Service Standards

1. Answer phone; 1 -3 rings. "Thank you for calling — How may I direct your call?"


2. Take phone messages which include: (STAFF ONLY)
   
   
   
   • The name of the person who the message is for
   
   
   • The message
   
   
   • The name of the person who is leaving the message
   
   
   • The time
   
   
   • The date
   
   
   • The initials
   
   
   
   


3. Buzz in all residents/visitors/staff within 1-3 seconds.


4. Sort mail and place in appropriate boxes within 20-45 minutes of receipt


5. With all interactions, Desk Clerks will say please, thank-you, let me find out for you, or ask if they may help in directing them to the appropriate person.

Signature Date

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

About National Church Residences

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled.

National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do their best work and grow. Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels.

Your best career move starts with National Church Residences.