Front Desk Clerk – Housing Support & Resident Services

Supportworks-Housing; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Short-term/Long-term disability and a-

403(b) retirement plan with company  

Generous PTO and 13 paid holidays

Job summary

SupportWorks Housing in Norfolk, VA is seeking a Full Time Desk Clerk to support residents and property operations. The role runs Monday–Friday, 8:00am–4:30pm and involves frontline duties in common areas, rent collection, and resident services.

You will answer calls, process applications, monitor registrations, and assist with move-ins. A high school diploma and proficiency in Word/Excel are required; training on OneSite or NextGen can be provided.

Qualifications

• A high school diploma or equivalent.
• Experience using Microsoft Word and Excel are required.
• Knowledge of applicable federal and state housing laws plus knowledge of property management software such as OneSite or NextGen preferred.
• We'll train you if needed.

Responsibilities

• Walk-through and quarterly inspections of all common areas, units and grounds and report findings.
• Answer the phone, direct calls, monitor guest registrations and resident activities.
• Collect rents, prepare bank deposits, provide information and track maintenance work orders.
• Move-ins of new residents, assist with application processing and explain rules/regulations.
• Prepare vacancy and delinquency reports and attend staff meetings and trainings.

Skills

Interpersonal skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

OneSite

NextGen

Job description

SupportWorks Housing in Norfolk, VA is seeking a Full Time Desk Clerk to support residents and property operations. The role runs Monday–Friday, 8:00am–4:30pm and involves frontline duties in common areas, rent collection, and resident services.

You will answer calls, process applications, monitor registrations, and assist with move-ins. A high school diploma and proficiency in Word/Excel are required; training on OneSite or NextGen can be provided.