Resident Services Desk Clerk — Meaningful Housing Support

SupportWorks Housing; Norfolk (VA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan with company match

PTO and holidays

Job summary

SupportWorks Housing in Norfolk, VA is seeking a Desk Clerk for a full-time, weekday schedule. You will manage front-desk activities, handle resident inquiries, collect rents and deposits, and coordinate maintenance work orders with the team.

You will assist with move-ins and applications, explain housing rules, and support staff with reports and trainings. A high school diploma and basic computer skills are required.

Qualifications

• High school diploma or equivalent is required.
• Experience using Microsoft Word and Excel is required.
• Knowledge of federal and state housing laws plus property management software is preferred. We'll train you if needed.

Responsibilities

• Conduct walk-through and quarterly inspections of common areas, units and grounds and report findings.
• Answer the phone, direct calls and take messages, monitor guest registrations and resident activities.
• Collect rents, prepare bank deposits, provide information and track maintenance work orders, and handle emergency maintenance complaints.
• Assist with move-ins of new residents, process applications and explain rules/regulations.
• Assist with vacancy and delinquency reports and attend staff meetings and trainings.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

OneSite

NextGen

Education

High school diploma

Tools

OneSite

NextGen

Job description

SupportWorks Housing in Norfolk, VA is seeking a Desk Clerk for a full-time, weekday schedule. You will manage front-desk activities, handle resident inquiries, collect rents and deposits, and coordinate maintenance work orders with the team.

You will assist with move-ins and applications, explain housing rules, and support staff with reports and trainings. A high school diploma and basic computer skills are required.