Housing Counselor

Seattle Housing Authority; Seattle (WA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Public Employees’ Retirement System (P

Generous paid leave and holidays

Part-time remote work

Job summary

Seattle Housing Authority (SHA) is seeking a Housing Counselor to provide customer service to applicants for SHA housing programs. The ideal candidate has a Bachelor’s degree in human services or related field and at least two years of experience in human services or housing programs.

Responsibilities include case management of challenging customers, providing information and referrals to community resources, and developing partnerships with service providers to improve access for diverse SHA

Qualifications

• Bachelor’s degree in human services, social services, social work, or related fields.
• May substitute an additional four years of relevant work experience for college level course work.
• Two years of experience in human services related non‑profit public service, social services, human services, housing programs, or related fields.

Responsibilities

• Conduct case management of challenging customers
• Provide information and referrals for community resources
• Analyze information needs of SHA applicants and of private market housing providers
• Develop and maintain relationships with service providers in the community
• Take leadership role in identifying barriers to access for people with disabilities, immigrants, and other SHA customers

Education

Bachelor’s degree in human services, social services, social work, or related fields

Job description

Job Summary

We offer competitive salaries, great benefits, and work that matters to our community.

The Organization:

The Seattle Housing Authority (SHA) is a mission-driven leader in affordable housing, headquartered on Elliott Avenue West with sweeping views of Elliott Bay and the Puget Sound. With additional field offices across Seattle, we’re committed to expanding housing opportunities, strengthening communities, and supporting a workplace where people grow and thrive.

The position:

We are seeking to fill a Housing Counselor position. We are looking for someone to provide customer service to applicants for SHA housing programs.

The Location:

101 Elliott Ave W, Seattle, WA 98119

The Ideal Candidate Has

• Bachelor’s degree in human services, social services, social work, or related fields
• May substitute an additional four years of relevant work experience for college level course work
• Two years of experience in human services related non‑profit public service, social services, human services, housing programs, or related fields

What will you do?

• Conduct case management of challenging customers
• Provide information and referrals for community resources
• Analyze information needs of SHA applicants and of private market housing providers
• Develop and maintain relationships with service providers in the community
• Take leadership role in identifying barriers to access for people with disabilities, immigrants, and other SHA customers

Why Should You Apply?

• Our Culture: SHA offers a supportive, energetic workplace where collaboration and growth thrive. Our talented team has helped make us a nationally recognized leader in affordable housing and community development.
• Competitive Salary
• Comprehensive Benefits
  • Medical, dental, and vision insurance
  • Public Employees’ Retirement System (PERS)
  • Generous paid leave and holidays
• Work-Life Balance
  • Reasonable hours
  • Opportunity for part-time remote work (dependent on the position)
• Professional Development
  • On-the-job training and growth opportunities

Our Commitment to Equity

SHA values your unique background and perspective - we encourage you to apply even if you don’t meet every listed qualification. Learn more in our diversity and application equity statement.

Benefits

Seattle Housing Authority (SHA) is pleased to offer an excellent benefits package for Regular and Project full-time and part-time employees scheduled to work at least 80 hours per month. (Temporary and On-Call positions are not eligible for the full benefits package).

The following is a brief summary of the SHA benefit programs:

Eligibility

As a new hire, your coverage begins on the first calendar day of the month if your hired date is on the first of that month. Otherwise, your coverage begins on the first of the following month.

Medical

Employees may select from four medical plans – Kaiser Permanente Standard Plan, Kaiser Permanente Deductible Plan, City of Seattle Preventive Plan, and City of Seattle Traditional Plan.

The monthly cost for each of the plans are as follows:

Kaiser Permanente Standard Plan is $48.40 with or without children or $99.90 with spouse/domestic partner with or without children

Kaiser Permanente Deductible Plan is $25.00 with or without children or $56.92 with spouse/domestic partner with or without children

City of Seattle Preventive Plan is $48.12 with or without children or $98.50 with spouse/domestic partner with or without children

City of Seattle Traditional Plan is $0 with or without children or $32.34 with spouse/domestic partner with or without children

Dental

Employees may select from two dental plans - Delta Dental, an incentive plan, or Dental Health Services, a managed care plan. Our dental plans include coverage for eligible dependents and are paid for by SHA.

Vision

SHA offers two vision plans through VSP Vision Care. The Basic plan is fully paid for by SHA. The Vision Buy-Up plan is paid for by the employee. The Buy-Up plan provides more frequent coverage of lenses, frames, and contact lenses and includes coverage of progressive lenses.

Long Term Disability Insurance

If you are disabled, the Basic Plan will be combined with other sources of income to pay you up to $400 a month after a 90-day waiting period. Employees may purchase long-term disability coverage that provides up to 60% of gross monthly salary during disability.

Group Term Life (GTL) Insurance

You can select from one of two plans - Basic GTL, which is one-and-a-half times your annual earnings or Limited Basic GTL of $50,000.00. SHA will contribute 40% of the cost for the GTL insurance.

If you have elected Basic GTL, you may purchase supplemental term life insurance for yourself, your spouse/domestic partner, and your dependent children. The maximum amount of supplemental life insurance available is four times your annual income for the employee, 50% of the amount of coverage you elect for the spouse, and $2,000, $5,000 or $10,000 for children.

Accidental Death & Dismemberment (AD&D) Insurance

SHA offers an employee-paid group AD&D insurance plan. An employee may cover themself or a family member for amounts from $25,000 to $500,000 in $25,000 increments. AD&D insurance pays a death benefit if the insured person dies due to an accident or a percentage of the full insurance amount if the covered person loses a limb.

Retirement Plan

Public Employees' Retirement System (PERS) membership is defined by Washington State statutes and is mandatory if you are hired into an eligible position. However, if you are retired from or have been a member of the City of Seattle, Spokane or Tacoma Employee's Retirement System,