Customer Service Specialist II

Seattle Housing Authority; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Public Employees' Retirement (PERS)

Paid leave and holidays

Reasonable hours

Part-time telework opportunities

On-the-job training

Job summary

Seattle Housing Authority is recruiting for a Customer Service Specialist II to provide front-line information and assistance to customers and support general office functions at multiple Seattle locations. This candidate-pool posting notes the role may be term-limited and not tied to a specific vacancy.

Ideal candidates bring three years of general office experience, proficiency with Word and Excel, and a valid Washington driver’s license.

Qualifications

• Three years’ work experience in general office work, or related experience, including at least one year experience using Word, and Excel.
• Use of Document Imaging is preferred but not required.
• Two years of mail processing, or equivalent clerical experience is preferred.
• High school diploma or equivalent.
• Valid Washington state driver’s license with an insurable driving record.

Responsibilities

• Provide front-line information and assistance to customers, on the telephones, and in person.
• Assist in general office functions of filing, mail/fax distribution, office supplies and related duties.

Skills

Customer service

Office administration

MS Word

MS Excel

Education

High school diploma or equivalent

Tools

Document Imaging

Job description

We offer competitive salary, great benefits, and work that matters to our community.

The Organization

The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800+ employees. Our focus is expanding housing opportunities and building strong communities. SHA's talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.

At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Learn more in our diversity and application equity statements.

The Position

We are seeking to fill a Customer Service Specialist II position. We are looking for someone to perform a wide range of customer service and office support functions. Please note that this is a candidate-pool posting and not for a specific vacancy. Please also note that the vacancy may be a term-limited position with an estimated end date.

The ideal candidate has:

• Three years’ work experience in general office work, or related experience, including at least one year experience using Word, and Excel.


• Use of Document Imaging is preferred but not required.


• Two years of mail processing, or equivalent clerical experience is preferred.


• High school diploma or equivalent.


• Valid Washington state driver’s license with an insurable driving record.

What will you do?

• Provide front-line information and assistance to customers, on the telephones, and in person.


• Assist in general office functions of filing, mail/fax distribution, office supplies and related duties.

The Location:

101 Elliot Ave. W Seattle, WA 98119

Why Should You Apply?

• Competitive salary


• Great benefits
  
  
  
  • We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS), if hired into an eligible position.
  
  
  • We also offer generous paid leave and holidays
  
  
  
  


• Reasonable hours
  
  
  
  • Part-time telework opportunities in some jobs
  
  
  
  


• Opportunities for on-the-job training

For additional information on the job, please see the full posting.