Housing Case Worker, LTH, Greenfield

Clinical and Support Options, Inc; Greenfield (MA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Full health and dental coverage

403B retirement savings plan

Paid time off

Job summary

Clinical and Support Options, Inc is seeking a Housing Case Worker for their Low Threshold Housing program in Greenfield. The candidate will coordinate housing plans and assess tenant needs while advocating for self-sufficiency. Responsibilities include assisting tenants in budgeting, job training, and connecting them with community resources. A college degree in a relevant field and experience in human services are preferred.

The role offers a competitive salary starting at $38,000, full health benefits, and various employment perks. Bilingual candidates are encouraged to apply.

Qualifications

• Experience working collaboratively in social services and case management.
• Ability to coordinate and advocate for tenant needs.
• Strong communication and interpersonal skills.

Responsibilities

• Complete new tenant assessments to determine eligibility.
• Assist tenants in developing individual plans for self-sufficiency.
• Provide referrals and connection to community resources.
• Advocate for tenants with federal, state, and local agencies.

Skills

Experience in the Human Services field

Computer proficiency

Valid driver's license

Education

College degree in relevant field

Job description

CSO is looking for a Housing Case Worker for our Low Threshold Housing (LTH) program at Friends of the Homeless (FOH) in Greenfield.

The Housing Case Worker coordinates and monitors the assessment, housing planning process and follow-up for each tenant of the agency's supportive housing program as assigned. This role serves as advocate, liaison and support for tenants and is part of the agency service team, providing a safe haven for tenants to address barriers to self‑sufficiency.

Starting Salary: $38,000-$44,000

You Will:

• Complete new tenant assessment to determine eligibility and needs for social support programs.
• Assist tenants in the development of individual plans to move toward self‑sufficiency and to retain/secure permanent housing.
• Evaluate, facilitate and monitor tenant's progress towards established goals and objectives.
• Maintain and update tenant information into agency's computer database system.
• Provide resources/assistance for tenants in budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation, sealing criminal history records, applying for permanent housing options, and other needs.
• Coordinate with local probation or parole to assist in supporting stabilization of program participants, as applicable.
• Provide referrals and connection to community resources to support tenants, including internal referrals for mental health/addiction treatment, crisis services, and community support/RSN as appropriate.
• Assist in collection of rents as appropriate; ensure tenant has plan for paying rent and maintaining stability.
• Work collaboratively with tenant and housing team to ensure eviction prevention plan is in place, as needed.
• Advocate for tenants with other service providers, including federal, state and city agencies and other non‑profits; provide referrals to other appropriate service providers as needed (e.g. Social Security, Medicaid, Medicare).
• Provide community‑based services to support tenants; transport tenants as appropriate/directed.
• For housing units that receive referrals from the Coordinated Entry System (CES), work to identify units for rent, initiate and maintain working relationships with local landlords, work closely with the CES to identify referrals for prospective tenants, and attend CES case conference meetings to represent FOH as a PSH provider of units in the Continuum of Care (CoC).
• Work in a collaborative manner within/outside department to accomplish common goals and ensure consistency of interpretation of policies/procedures and guidelines for tenants.
• Maintain current knowledge of and good working relationships with other service providers with whom Friends of the Homeless and CSO collaborates. Attend inter‑agency meetings as required.

Your Background:

• College degree in relevant field (preferred).
• Experience in the Human Services field.
• Computer proficiency.
• Valid driver's license and reliable transportation.

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive – maintaining resiliency and focusing on solutions.
• Respectful – collaborating and effectively communicating.
• Insightful – demonstrating self‑awareness and effectively prioritizing.
• Conscientious – taking accountability and applying feedback.

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in‑house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.