Housing Case Manager - Ryan White & Community Support

Father Bill's & MainSpring; East Braintree (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

Father Bill’s & MainSpring is seeking a Ryan White Case Manager in Braintree, MA to provide community-based case management for individuals who are HIV+ and experiencing homelessness. The role emphasizes outreach, intake, housing linkage, and ongoing support using a housing-first framework.

The position requires reliable transportation, strong documentation skills, and collaboration with shelter staff and community partners to secure housing opportunities and promote self-sufficiency.

Qualifications

• Experience working with individuals experiencing homelessness or related human services.
• Strong empathy and ability to engage with participants respectfully.
• Professional demeanor and respectful communication with staff, clients and partners.
• Excellent oral and written communication and documentation skills.
• Accurate data-entry and timely case file updates per program requirements.
• Attention to detail in maintaining records and meeting funder expectations.
• Reliable attendance and ability to follow instructions and deadlines.
• Willingness to take initiative and adapt to additional duties as needed.
• Team player with ability to collaborate across departments and partners.
• Consistent attendance and dependable task completion.

Responsibilities

• Provide outreach and assessment in the community as needed by supervisor.
• Conduct intakes for Ryan White Case Management linked to housing resources centers.
• Evaluate referrals using a housing first framework and address barriers.
• Collaborate with shelter staff to transition guests to permanent housing.
• Maintain data-based statistics and accurate case records in a timely way.
• Create and maintain accurate case files and meet funder requirements.
• Develop participant-centered service plans within required timeframes.
• Monitor progress and reassess strengths, needs, barriers, and goals.
• Educate participants on daily living activities and refer to services.

Skills

Homelessness experience

Empathy

Professionalism

Communication

Record-keeping

Attention to detail

Reliability

Initiative

Teamwork

Attendance

Job description

Father Bill’s & MainSpring is seeking a Ryan White Case Manager in Braintree, MA to provide community-based case management for individuals who are HIV+ and experiencing homelessness. The role emphasizes outreach, intake, housing linkage, and ongoing support using a housing-first framework.

The position requires reliable transportation, strong documentation skills, and collaboration with shelter staff and community partners to secure housing opportunities and promote self-sufficiency.