Housing Case Manager - Community Support (On-Call)

guesthouse; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Guest House in Milwaukee is seeking a Case Manager for the My Home Housing Program. The role coordinates services, performs client assessments, and maintains documentation while being available for on-call emergencies.

Responsibilities include home visits, budgeting support, resource referrals, and collaboration with landlords and collateral contacts. A bachelor’s degree in social work or related field is required, with strong communication and driving eligibility.

Qualifications

• Excellent leadership and interpersonal skills.
• Knowledge of and experience with utilizing community resources.
• Ability to communicate clearly through both verbal and written forms.
• Ability to write professional and technical documents.
• Computer proficiency, including a working knowledge of Microsoft Office programs.
• Ability to plan, implement and follow through with projects relating to the position.
• Excellent time management skills.
• Ability to provide case management for eligible, targeted population.
• Understanding of building management issues, landlord/tenant relations and housing contracts and leases.
• Understanding of issues relating to homelessness, mental illness and substance abuse.
• Previous experience in case management or a related social services position preferred.
• Previous crisis prevention and intervention training desired.
• Maintain a valid Wisconsin driver's license, vehicle insurance, and reliable transportation in compliance with agency requirements.

Responsibilities

• Performing twice monthly home visits with each client.
• Performing assessments and creating service plans with clients.
• Assisting mobility-impaired clients with shopping and errands.
• Assisting clients with moving to and from rented units.
• Communicating and meeting with clients' collateral contacts.
• Assisting clients with budgeting and money management.
• Referring clients to appropriate resources.
• Assisting clients with job seeking and resume writing.
• Assisting clients with obtaining SSI/SSDI benefits.
• Developing and maintaining therapeutic relationships with clients.
• Ensuring that clients are following the rules of the program.
• Documenting every contact with clients in the clients' files.
• Performing on-going paperwork as required by the Guest House and Milwaukee County Special Needs Housing Programs.
• Obtaining and maintaining necessary client paperwork.
• Performing referral and exit paperwork for clients.
• Checking both voicemail and e-mail regularly.
• Coordinating and delivering needed donations to clients.
• Tracking mileage and turning in mileage log to Lead Case Manager each month.
• Maintaining relationships with landlords and responding to clients' needs by communicating with landlords.
• Utilizing training opportunities offered by the Guest House.
• Participating in an annual evaluation with the Lead Case Manager.
• Other duties as assigned by the Director of Community Housing.

Skills

Leadership

Interpersonal skills

Communication

Case management

Microsoft Office

Time management

Driving

Education

Bachelor's Degree in Social Work

Associates degree + 1 year homeless experience

Tools

Microsoft Office

Job description

Guest House in Milwaukee is seeking a Case Manager for the My Home Housing Program. The role coordinates services, performs client assessments, and maintains documentation while being available for on-call emergencies.

Responsibilities include home visits, budgeting support, resource referrals, and collaboration with landlords and collateral contacts. A bachelor’s degree in social work or related field is required, with strong communication and driving eligibility.