Housing Case Manager

Way Finders; Springfield (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Educational assistance

403(b) with employer match

Life insurance

Disability insurance

Transportation benefits

Employee Assistance Program

Job summary

Way Finders in Springfield, MA is hiring a full-time Housing Case Manager to work onsite with families in shelter, assessing needs and guiding them toward stable housing and access to resources. You will coordinate referrals, document progress, and support enrollment in entitlement programs.

The role emphasizes collaboration with partners, timely paperwork, and proactive problem-solving. Bilingual English/Spanish is appreciated; a valid driver’s license and CORI/SORI checks are required.

Qualifications

• 2 years' equivalent experience in housing/social services; combination of experience plus an Associate degree may substitute.
• Bilingual English/Spanish skills are appreciated but not required.
• Proficiency with Microsoft Office and related systems; strong communication and organizational abilities.

Responsibilities

• Housing Case Managers work with families in shelter, typically meet in-person weekly and document progress.
• Coordinate referrals for medical, housing, and entitlement program supports and ensure timely enrollment.
• Develop housing plans, monitor progress, and maintain case notes in databases/systems.
• Collaborate with internal and external partners to remove rehousing barriers and ensure stability.

Skills

Microsoft Office

Excellent communication

Organizational skills

Driver's license

Education

Associate degree

Tools

Microsoft Office

Job description

Case ManagerWay Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Housing Case Manager. The Housing Case Manager supports our mission by working directly with families in need of housing or stabilization services to maintain housing, assessing needs and facilitating access to appropriate resources and services that promote overall well-being, self-sufficiency, and stability. Case Managers provide myriad support, from referrals to paperwork administration to making community connections, that will provide ongoing stability for families through their time in shelter and into stable housing.Benefits include: 20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Employee appreciation events (ice cream! staff picnic! more!)Wage starts between $22.00 and $25.00 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/SORI/MVR.The candidate will work fully onsite.Responsibilities include:• Housing Case Managers work with families in shelter, typically hold a 1:15 caseload, and are required to meet with families in-person at least once per week• Conduct in-depth reviews to assess assigned families’ strengths and needs to design achievable housing goals• Support families through proactive referrals that address rehousing barriers: ensure shelter and tenancy documentation is accurate and timely; provide connections for key medical supports; and assist with enrollments to federal and state entitlement programs, including securing releases• Develop supports with parent(s) to ensure the medical, mental health, and educational needs of children are addressed in a timely and appropriate manner• Drive process planning and goal setting with families in collaboration with the supervisor and team as necessary and appropriate, including the regular monitoring of progress towards clearly identified goals• Provide mediation and intervention as necessary, including but not limited to: filing 51A’s, requesting transfers, submitting incident reports, identifying and requesting accommodations• Maintain complete, accurate, and timely case notes in database/systems; utilize data to inform progress and identify service gaps• Develop and maintain connections with internal and external partners that work to support families with rehousing and the mitigation of rehousing barriers• Assist the Program Manager in tracking and administering all economic supports• Proactively identify and inform leadership of any significant issues that may adversely affect the program or organization• Conduct in-person meetings at homes and in office locations as appropriate and assigned• On-call duties as necessary, including outside of business hours• Remain current on housing and rehousing topics and trainingsRequirements include:• 2 years' equivalent experience in housing/social services, with 1 year as a program specialist; a combination of experience plus an Associate degree may be a substitute• Bilingual (English/Spanish) verbal and written skills appreciated but not required• Demonstrated ability with Microsoft Office, and comfort learning new technologies• Excellent verbal, written, and interpersonal communication skills• Ability to work both independently and as a member of a team• Excellent organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize• Valid driver's license and acceptable driving record; reliable vehicle• CORI/SORIWay Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.