Case Manager

CARES OF NY INC; City of Albany (NY); On-site; USD 2,986,000 - 4,252,000; Full time

Job summary

CARES OF NY INC is seeking a Case Manager in Albany, NY. The role focuses on supervising staff, coordinating referrals, and ensuring residents obtain entitlements and health services according to individualized service plans.

You will lead community outreach, meetings, and program quality assurance while collaborating with housing leadership to meet licensing and funder requirements.

Qualifications

• Bachelor’s degree in human services, or related field, and/or 3+ years supervisory experience in a not-for-profit agency.
• Experience managing staff in social/housing services or equivalent setting.
• Ability to relate to culturally diverse populations and familiarity with public assistance resources.

Responsibilities

• Ensure programs operate at maximum occupancy.
• Coordinate incoming referrals and networks with referral sources.
• Schedule and cofacilitate house meetings; provide outreach and education.
• Monitor licensing documentation, reports, and program quality assurance.
• Schedule, supervise, and evaluate staff; maintain inter-stakeholder communication.
• Meet residents regularly to discuss goals and progress; document outcomes.
• Travel in the field as necessary; maintain a safe, compliant workspace.
• Assist the Associate Director of Housing and inform leadership of program status.

Skills

Staff management

Cultural sensitivity

Independent judgment

Communication skills

Team collaboration

Education

Bachelor's degree in human services

Tools

MS Word

Outlook

Excel

OneDrive

SharePoint

Job description

SUMMARYThe Case Manager ensures that program objectives are met and supervises program staff. He/she assists residents in obtaining necessary entitlements, health services, support services, and access to other service providers as identified by their individual service plan. He/she solicits referrals from community, state and local facilities and other providers.ESSENTIAL RESPONSIBILITIESEnsures programs are operating at maximum occupancy.Coordinates incoming referrals.Networks and communicates with referral sources to ensure resident needs and goals are met.Schedules and cofacilitates house meetings.Provides community-based outreach and education.Responsible for the provision of resident’s security.Schedules program staff, supervises and evaluates staff, and maintains communication with staff.Responsible for monitoring, reviewing, and completing documents, forms and reports required by licensing agencies, and funding sources relevant to the housing programs.Maintain a workplace environment which will attract, retain, and motivate people, both professional and volunteer.Participates in service-related community planning and outreach meetings.Meets regularly with each resident to discuss issues, concerns, goals, progress, and obstacles.Assists in the development and implementation of a program of quality assurance for resident services.Ensures that the Associate Director of Housing is informed of the condition of the programs and services, and all-important functions influencing them.Performs other duties as assigned by the Director of Housing.EXPERIENCEManaging Staff.2+ years of experience within social work, case management, human services.Possess experience working with diverse populations and individuals who are: living in poverty, have a history of homelessness, are experiencing mental health challenges and/or substance use or addiction, have prior incarcerations, and/or physical, mental, or developmental disabilities.EDUCATIONBachelor’s degree in human services, or a related field and/or at least three (3) years' experience in supervisory experience in a not-for-profit agency, or any combination thereof.Additional Education or Certification: n/aSKILLS & ABILITIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.-Ability to relate to culturally diverse populations.-Familiarity with public assistance and other local resources.-Ability to exercise independent judgement and discretion.-Ability to work effectively in a shared decision-making model as a team member.-Ability to follow regulations and complete written documentation as required by employer and funders.-Ability to work collaboratively with internal and external stakeholders.-The ability to establish rapport with persons served to support them in gaining life skills and confidence.-The discretion to know when a client needs support versus when the Case Manager should intervene in a situation to meet service goals.-Experience with MS Word, Outlook is required; Excel, OneDrive, SharePoint preferred.-Must possess excellent communication skills, both orally and in written form.TRAVELMust have a clean and valid NYS license.Travel in the field as necessary.LOCATIONAlbany, NYWORK WEEKFull time role, 40 hours per week. Monday through Friday with hours flexible between 7:30am-6:00pmHOURLY RANGE$26.44POSITION CLASSIFICATIONNon ExemptTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the successful completion of a background check.