Case Manager - Rapid Rehousing (7075)

Paycom - ATS; Santa Ana (CA); Vor Ort; USD 65.904.000 - 68.770.000; Vollzeit

Benefits dieser Stelle

Medical coverage options

Dental insurance

Vision insurance

Life insurance

PTO

FSA

EAP

403(b) retirement plan

Training & orientation

Mileage reimbursement

Referral program

Growth opportunities

Zusammenfassung

The Housing Solutions Case Manager at Mercy House assists clients in obtaining and sustaining permanent housing through the Housing First model. You will provide case management, housing advocacy, and progress tracking to help clients access Rapid Re-Housing and Homeless Prevention programs.

Under the Housing Solutions Manager, you will maintain client records, participate in team meetings, and collaborate with community partners to expand housing opportunities and services.

Qualifikationen

• Bachelor’s degree in social work or related field required
• Experience working with individuals experiencing homelessness is highly preferred
• Proficiency in Microsoft Office and basic computer skills

Aufgaben

• Provide comprehensive case management services, including intakes, housing stabilization plans, goal setting, referrals, and ongoing monitoring
• Use client-centered, harm reduction, trauma-informed care and motivational interviewing to support housing stability
• Attend meetings with the Housing Solutions team and coordinate services with partners
• Maintain complete and accurate client documentation and case notes in HMIS
• Assist clients with housing searches, connections to landlords, and occupancy support
• Ensure program requirements are met and monitor progress toward housing goals

Kenntnisse

Fluency in Arabic

Fluency in Spanish

Fluency in Farsi

Fluency in Vietnamese

Microsoft Office

Ausbildung

Bachelor’s degree in social work or related field

Tools

Microsoft Office

Jobbeschreibung

Job Details: Job Location: Golden Circle - Santa Ana, CA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $23.00 - $24.00Hourly, Job Shift: Morning, Job Category: Case Management, Status: Full-Time, Non-Exempt

Pay: $23.00-$24.00/hour

Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.

Mission Statement:"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• Flexible medical coverage options
• Voluntary dental, vision, life, accident, critical illness, and hospital insurance
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Job Summary:

The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, assists Mercy House clients in obtaining and sustaining permanent housing through the Housing First Model. The position provides case management and housing advocacy to clients entering the system of care, assesses client needs, evaluates housing plans, and tracks progress toward housing goals. The Case Manager advocates for and supports clients enrolled in the Rapid Re-Housing and Homeless Prevention Programs.

Essential Duties and Responsibilities:

Program Oversight

• Attend Family Support Team (FST), multi-disciplinary team (MDT), and other meetings as assigned
• Provide comprehensive case management services, including intakes, housing stabilization plans, goal setting, referrals, and ongoing monitoring.
• Use client-centered, harm reduction, Trauma-Informed Care, and Motivational Interviewing approaches to support housing stability
• Maintain accurate case notes using the GIRP (Goal, Intervention, Response, Plan) format and keep client files current
• Develop individualized case management plans, including financial and housing goals, with clients and families
• Meet regularly with clients to monitor progress, address barriers, and ensure program requirements are met
• Provide tenant education, advocacy, referrals, and connections to community resources
• Empower clients by building on their strengths and addressing needs in a respectful, objective, and supportive manner
• Maintain accurate and timely client information in HMIS and update program master logs daily
• Conduct home visits and Habitability Inspections as needed
• Assist clients with employment and housing-related barriers
• Maintain knowledge of community resources and connect clients to appropriate services
• Follow all agency case management policies and maintain an assigned caseload
• Participate in weekly Coordinated Entry System (CES) meetings, following all policies and procedures to request client matches and submit updates
• Assist clients with housing searches, provide housing leads, and facilitate relationships between clients and landlords
• Support and mediate landlord/resident issues to help clients maintain housing
• Complete assistance recertifications, gather required documentation, and conduct client follow-ups as assigned
• Understand and prioritize quality outcomes for clients

Team Tasks

• Collaborate with staff, interns, volunteers, leasing agents, and other departments to support the agency’s mission and client housing goals
• Attend and participate in staff, supervision, community, training, and monthly Housing Solutions team meetings
• Discuss client progress and needs, share resources, and coordinate services with the Housing Solutions team
• Foster positive working relationships with case managers, leadership, and community partners
• Work effectively in a fast-paced environment; multitask, adapt to changing workloads, and demonstrate reliability, trustworthiness, and empathy

Administration

• Maintain complete and accurate client documentation, including stabilization plans, case notes, call logs, emergency plans, and related records
• Submit and upload supporting documentation related to client services in a timely manner
• Assist with program activities, data collection, and other administrative needs
• Develop agency partnerships to enhance available services
• Maintain confidentiality and security of case files and client information and maintain knowledge of applicable HIPAA requirements
• Ensure documents submitted on behalf of clients are accurate, valid, and timely
• Utilize computers and appropriate software effectively
• Respond to calls and emails promptly
• Work independently while effectively prioritizing tasks and deadlines
• Occasionally lift items up to 25 lbs. and work for extended periods sitting at a desk and using a computer
• Complete other projects and duties as assigned by the Housing Solutions Supervisor and/or Manager

Qualifications: Requirements:

Education and Experience

• Bachelor’s degree in social work or a related field and/or four years of experience in social work or human services within a public or private organization required
• Experience working with individuals experiencing homelessness highly preferred

General

• Valid California driver’s license, proof of insurance, and reliable vehicle required. Must be comfortable using a personal vehicle to conduct home visits, visit clients at shelters, meet clients in the community, and perform other job-related travel
• Ability to work effectively with diverse populations; demonstrate ethical behavior; plan, organize, and prioritize duties; provide crisis intervention as needed; communicate clearly and professionally, both verbally and in writing; maintain a positive, professional, and safe work environment; and establish effective working relationships with clients, landlords, social workers, and other service providers
• Ability to work in a fast-paced environment while maintaining confidentiality of sensitive client information
• Demonstrated dependability, responsibility, and effective, respectful communication skills
• Proficiency in Microsoft Office and basic computer skills, including typing, email, and internet use
• Ability to work occasional weekends and/or evenings to respond to crisis situations as needed
• Fluency in Arabic, Farsi, Spanish, or Vietnamese is highly valued

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to sit for prolonged periods and work at a computer