Housing Case Manager

BHcare Inc.; Ansonia (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

BHcare Inc. in Ansonia, CT is seeking a dedicated Case Manager to deliver person-centered, trauma-informed support to individuals and families.

This full-time role runs 8:30 am–4:30 pm, Monday through Friday (37.5 hours weekly) and focuses on housing assistance, coordinated entry, and linkages to community resources. You will assess eligibility, guide applicants through housing subsidies, maintain client records, collaborate with landlords and service providers, and advocate for housing

Qualifications

• Bachelor's degree in Human Services or a related field preferred.
• Experience working with individuals experiencing homelessness or housing instability preferred.

Responsibilities

• Assist individuals and families with housing subsidies and applicable programs.
• Assess eligibility and guide applicants through documentation and CAN process.
• Develop housing search strategies and advocate with landlords and partners.
• Maintain accurate client records and communication with service providers.
• Deliver case management, safety planning, and crisis intervention as needed.

Skills

Crisis intervention

Advocacy

Documentation

Team collaboration

Organizational skills

Education

Bachelor's degree in Human Services or related field

Tools

Electronic Health Records

Job description

The Case Manager demonstrates BHcare's commitment to providing compassionate, person-centered, trauma-informed services that promote dignity, recovery, housing stability, and community integration for individuals and families served.This is a full-time position, 8:30 am to 4:30 pm Monday-Friday 37.5 hours per week.Housing Assistance and Supportive Housing ServicesAssist individuals and families in applying for and maintaining housing subsidies and supportive housing programs funded through HUD, DMHAS, DOH, and other funding sources.Guide applicants through the eligibility and application process, including obtaining required documentation, identification, verifications, and releases of information.Assess and determine preliminary program eligibility in accordance with HUD, DOH, Coordinated Access Network (CAN), and agency guidelines.Support clients throughout all phases of housing search and placement, including developing individualized housing search strategies.Serve as an advocate for clients by working collaboratively with landlords, property managers, realtors, community partners, and service providers.Negotiate housing opportunities and facilitate successful housing placements.Conduct regular home visits, office visits, and telephone contacts to monitor housing stability and provide ongoing support.Assist program participants in transitioning from homelessness to permanent housing and maintaining compliance with lease agreements, program requirements, and individualized service plans.Participate in internal and community meetings related to homelessness prevention, housing programs, and coordinated service delivery.Collaborate with community agencies to provide educational presentations, trainings, and informational sessions regarding housing resources.Program Compliance and Housing MonitoringComplete housing inspections and required program assessments, including:Housing Quality Standards (HQS) inspectionsAcuity Index assessments every six monthsAnnual reassessmentsRent reasonableness evaluationsRent recertificationsHousehold eligibility reviewsRequired participant notifications and releasesMaintain compliance with all federal, state, agency, and funding source regulations.Direct Care and Case ManagementDevelop, implement, and review person-centered treatment and service plans with measurable goals and objectives at least every six months.Monitor, document, and evaluate client progress toward established goals.Develop individualized safety plans when clinically indicated.Provide outreach, crisis intervention, and stabilization services as needed.Facilitate individual and group educational sessions as assigned.Promote health and wellness through education and linkages to healthcare and community resources, including HSMR when appropriate.Provide support, education, and consultation to family members, natural supports, and community stakeholders.Encourage and motivate clients to pursue goals related to employment, education, community integration, and recovery.Assist participants in building self-advocacy skills and accessing community-based resources, peer support, and natural supports.Maintain a minimum of 60% face-to-face direct service contact with clients.Consult with the Program Manager regarding changes in client needs and appropriate levels of care.Maintain flexibility to work evenings, weekends, and holidays as needed to meet client and program needs.Quality Management and DocumentationAdhere to agency standards of care and quality improvement initiatives.Ensure accurate, timely, and comprehensive documentation of all client services and program activities.Maintain client records in compliance with agency policies, funding requirements, accreditation standards, and regulatory guidelines.Monitor expiration dates of releases, consents, and required documentation and ensure records remain current.Communicate and coordinate care with community providers and referral sources as authorized by the client.Provide required data and reports to program leadership in a timely manner.Attend agency trainings, workshops, conferences, supervision sessions, and professional development activities as required.Maintain compliance with all applicable regulatory and accrediting bodies, including DMHAS and CARF standards.Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or a related field preferred.Experience working with individuals experiencing homelessness, behavioral health challenges, substance use disorders, or housing instability preferred.Knowledge of supportive housing programs, housing subsidies, community resources, and case management practices preferred.Strong organizational, documentation, communication, advocacy, and crisis intervention skills.Ability to work independently and collaboratively within a multidisciplinary team.Proficiency with electronic health records and data management systems.Valid driver's license, reliable transportation, and proof of automobile insurance required.Ability and willingness to use a personal vehicle for agency business and client transportation when necessary.Regular and dependable attendance required.Ability to travel throughout the service area for home visits, inspections, client meetings, and community-based services.