Housing Case Manager

Housing Works Inc.; New York (NY); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Comprehensive healthcare plans

Paid Time Off up to 30 days

Educational reimbursement

Job summary

Housing Works Inc. is seeking a Housing Case Manager in New York to provide comprehensive case management and supportive care coordination for clients. The role involves conducting monthly home visits and managing client records.

Qualified candidates should have a Bachelor’s degree in a relevant field or three years of social service experience. Benefits include comprehensive healthcare plans, paid time off, and educational reimbursements.

Qualifications

• Bachelor’s degree preferred or three years of relevant experience.
• Experience working with low-income and marginalized communities.

Responsibilities

• Conduct monthly home visits for case management.
• Maintain client records as per regulatory requirements.
• Manage referrals and client chart compliance.
• Assist clients with obtaining benefits like SNAP and SSI.

Skills

Case management

Customer service

Assessment

Client engagement

Education

Bachelor’s degree in social work, psychology, counseling, or related field

Relevant experience in a social service setting

Job description

Description

Compensation Range: $21/hr - $24/hr commensurate with experience

Benefits

• Three comprehensive healthcare plans available; Housing Works covers most of the plan, and employees pay a portion based on salary.
• Staff accrues Paid Time Off immediately, up to 30 days earned in the first year.
• Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.

Overview

The Housing Case Manager (HCM) is responsible for a diverse array of case management activities, as well as supportive care coordination for assigned clients on their caseload.

Responsibilities

Primary Responsibilities

• Conduct at least one monthly home visit to each assigned resident and provide comprehensive case management activities (outreach, referrals, needs, assessments, service plans, apartment inspections, housing plans, HIPAA compliance, and case conferences).

Secondary Responsibilities

• Maintain client records per funder and regulatory requirements (appropriate notes, uploads, assessments, and service plans).
• Meet with at least 95% of assigned caseload monthly or more frequently as needed.
• Effectively manage 100% of assigned caseload, including referrals, concrete needs, assessments, service plans, apartment inspections, housing plans, HIPAA compliance, and case conferences.
• Conduct thorough comprehensive assessments and robust service plans every 90 days.

Other Functions

• Effectively manage assigned caseload, including engagement, referrals, concrete needs, and client chart compliance.
• Provide referrals and follow-ups for primary care, substance use, nutrition, clothing, mental health, financial management, and dental services.
• Identify and schedule case conferences using the case conference tab with internal and external providers.
• Coordinate with departments such as ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
• Maintain chart compliance per internal and external guidelines.
• Assist clients in obtaining and maintaining benefits like SNAP, SSI, Medicaid, HASA, and rental subsidies.
• Document service provision in eICare as outlined by the contract’s deliverables.
• Help new clients move into apartments and support transition from homelessness to stable housing.
• Collaborate with clients to develop strength-based individualized goals and provide feedback on goal participation.
• Assess and discuss financial management with clients, including rent obligations, active subsidies, utility payments, and food and nutritional needs.
• Accompany clients to community appointments as needed.
• Participate in weekly supervision meetings prepared.
• Complete all required reports and paperwork before deadlines.
• Demonstrate excellent customer service with residents/clients, staff, vendors, and stakeholders.
• Participate in advocacy and direct actions to end homelessness and HIV/AIDS.

Job Requirements

• Bachelor’s degree preferred in social work, psychology, counseling, or related field, or three years of relevant experience in a social service setting.
• Experience with and commitment to working with low-income and marginalized communities, as well as individuals with multiple chronic medical and/or behavioral health conditions.

Equal Employment Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Housing Works complies with applicable state and local nondiscrimination laws. Housing Works does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment.