Case Manager II - FT 40 Hours Tuesday - Saturday 1st Shift- CSP

Continuum of Care; New Haven (CT); On-site; USD 52,000 - 66,000; Full time

Job summary

Continuum of Care in New Haven, CT is seeking a Case Manager II to support Housing First initiatives. This full-time position covers community-based case management, screenings, assessments, and person-centered care planning.

You will collaborate in a team, coordinate referrals, access entitlements, and assist clients with daily living skills, transportation, and community resources. A valid driver’s license is required and CPR/First Aid is offered.

Qualifications

• Bachelor’s degree with 1+ year experience; or a high school diploma with 3 years’ experience.
• Experience with people with persistent chronic mental illness and/or addiction.
• Valid driver's license and reliable vehicle in community settings.
• CPR/First Aid certification offered and maintained.
• Proficient reading, writing and oral skills; computer literacy.
• Knowledge of community resources preferred.

Responsibilities

• Establishes rapport and builds positive client relationships while maintaining boundaries.
• Develops and monitors person-centered care plans from intake to discharge.
• Coordinates referrals, entitlements, treatment access, housing and transportation.
• Supports clients in daily living skills and transportation needs.
• Maintains accurate electronic records and program documentation.
• Participates in meetings and safety drills as required.

Skills

Communication skills

Reading & writing

Education

Bachelor’s degree

High school diploma

Tools

Electronic records system

Job description

1st Shift FT 40 hours - Tuesday - Saturday

Position: Case Manager II

Program: Housing First

Schedule: Tues 8a-4p; Wed 10a-6p; Thurs 9a-5p; Fri 8a-4p; Sat 10a-6p

Scope of Service: Provides a comprehensive array of support focused on skill building and case management activities supporting clients to achieve a meaningful level of independence and well-being. Completes screenings and assessments with clients to support in the development of person-centered care plans to support individual growth. Provides services in a team approach which include but are not limited to rehabilitative supports, skill building for activities of daily living, access and engagement to area resources, facilitates psycho-education groups, socialization and community integration. Collectively engages in day-to-day program activities, completes assigned documentation per contract and agency requirements, and assists with maintaining a clean working environment. Performs other duties as assigned.

• Case Manager II works in the community or programs requiring a caseload of at least 20 individuals.

ESSENTIAL JOB FUNCTIONS

Client Care

Establishes rapport and positive working relationships with clients while maintaining professional ethics and boundaries.

Enhances a client’s daily living skills by assessing and providing various modalities of teaching and assistance (e.g. modeling, prompting, hands-on assistance) with daily living.

Develops, implements, and monitors person-centered plans with the client in all aspects of care, up to and including the intake and discharge processes.

Coordinates and assists clients with case management needs: Referrals, obtaining and maintaining entitlements, money management, accessing treatment, medical care, transportation, housing, wellness/nutrition, legal services, education and employment, etc.

Assists the client in identifying potential barriers to achieving their aspirations and goals, and links the client to appropriate services to address these obstacles.

Meets regularly with each client to review progress, mental health stability, upcoming appointments and activities.

Supports clients to learn local transportation while providing transportation to meet client needs.

Staff may be required to transport clienst in personal vehicles in community-based settings and shared-living programs.

Conducts regular apartment/room inspections and assists the clients in maintaining the cleanliness of their living spaces which may require hands-on assistance.

Develops and maintains working relationships with families, natural supports, and external providers and advocates on behalf of clients as necessary.

Facilitates/co-facilitates psycho-educational groups as indicated.

Completes service entry documentation in accordance with contract and agency requirements.

As applicable, administers breathalyzer tests and urinalysis samples.

Conducts rounds within program, as indicated

Attends and participates in staff and All-Treater’s meetings, rounds, and supervision.

Environmental Responsibilities

Maintains a clean, well-organized work environment.

Ensures all program egresses and walkways are clear to support workplace safety.

Notifies supervisor of maintenance and/or safety issues and generates work orders as needed.

Conducts and participates in fire and emergency evacuation drills, and reviews the emergency preparedness plan as outlined in agency policy.

Participates in Food Bank activities as assigned.

Completes other designated environmental tasks as assigned.

Quality Assurance

Adheres to policies and practices as outlined in staff handbook and program operations manual.

Consistently works in a respectful, constructive, and cooperative manner.

Upholds all Health Insurance Portability and Accountability Act (HIPAA) regulations and secures all necessary releases of information for outside communication.

Models culturally competent behavior interacting with clients, providers, family, and fellow staff.

Maintains accurate electronic records and case files as assigned and in accordance with programming, contractual, licensing, and accreditation requirements.

Adheres to the standards of the Council on the Accreditation of Rehabilitation Facilities.

Participates in agency committee work when available or as permitted.

Completes all trainings as required per program contract and agency policy.

Attends agency sponsored in-services, outside trainings, conferences and meetings to facilitate continued professional growth and ensure the quality of case management practices.

Qualifications

Bachelor’s degree required with a minimum of one (1) year experience. High school diploma considered with three (3) years’ experience, including one (1) year working with Continuum.

Prior experience working with people with persistent chronic mental illness and/or addiction.

Valid driver's license required. Reliable vehicle required in community-based settings and shared-living programs. Employee must maintain the minimum required CT State automobile liability insurance on personal vehicle.

CPR/First Aid certification offered as part of orientation. Employee responsible to maintain ongoing certification.

Proficient reading, writing, and oral skills required, including computer proficiency and familiarity with electronic record keeping.

Knowledge of the community support system and resources preferred.