Housing Solutions Case Manager, Permanent Supportive Housing

Mercy House; Santa Ana (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Flexible medical coverage

PTO

Mileage reimbursement

403(b) employer matching

EAP

Professional growth opportunities

Job summary

Mercy House seeks a Housing Solutions Case Manager to oversee client housing plans, conduct needs assessments, provide advocacy, and coordinate life skills workshops within the Permanent Supportive Housing program.

The role requires trauma-informed approaches, documenting progress, and collaborating with staff to promote housing stability and resident self-reliance.

Qualifications

• Strong communication skills, both written and verbal.
• Experience coordinating housing and services for clients.
• Knowledge of trauma-informed care and harm reduction approaches.
• Ability to conduct needs assessments and develop housing plans.

Responsibilities

• Maintain a caseload of residents and monitor housing plans.
• Provide life skills workshops and community-building activities.
• Coordinate with landlords, volunteers, and community resources.
• Keep accurate case notes and housing documentation.
• Assist residents with accessing services and credit counseling.

Skills

Communication

Case management

Trauma-Informed Care

Motivational Interviewing

Harm reduction

Education

Bachelor’s Degree in Social Work

Job description

Status: Full-Time, Non-ExemptPay: $23.00-$24.00/hourSchedule: Monday - Friday 8:30 a.m. - 5:00 p.m.Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."Benefits Offered:Flexible medical coverage optionsVoluntary dental, vision, life, accident, critical illness, and hospital insurancePaid Time Off (PTO)Flexible Spending Account (FSA)Employee Assistance Program (EAP)403(b) retirement plan with up to 3% employer matchingPaid on-the-job training and orientationMileage reimbursementEmployee referral programOpportunities for professional growth and advancementJob Summary: The Housing Solutions Case Manager is required to participate in all stages of client services, including ongoing needs assessment, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This program will ensure that prospective clients are screened for all eligible services. This position also provides residential services to the project that includes life skills workshops and community building events/activities. This position is a member of the Permanent Supportive Housing team and reports directly to the Permanent Supportive Housing Supervisor.This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma-informed and client-focused strategies.Essential Duties and Responsibilities:Client/Service DeliveryMaintain a minimum caseload of 25-30 individuals and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment that addresses identified barriers, including short- and long-term measurable goals (goal is to meet with clients weekly or as needed)Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housingUtilize skills regarding crisis prevention and interventionPractice Trauma-Informed Care and Motivational Interviewing techniquesImplement Eviction Prevention strategies to support residents in needAssist residents to build upon their strengths and recognize their needs in a respectful mannerVisit and inspect resident apartments to ensure that they are properly maintainedBe knowledgeable of community resources and refer clients as neededOrganize and facilitate social and recreational activities designed to promote community involvement and peer supportWork with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriateAttend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)Facilitate relationship building between landlords/caretakers and clientsParticipate in the emergency on call schedule to ensure clients’ needs are metResident ServicesAssist residents with establishing individual and family goals and maintain safe, stable affordable housingFacilitate resident’s participation with credit counseling, computer training, financial literacy education and job search assistance to help them achieve greater levels of success in their livesDistribute focus group surveys and organize community building and/or other enrichment activities for residents based on responses and that meet the funding requirements for the projectCoordinate life skills workshops on topics such as job search skills, parenting skills, time and stress management, health and wellness, and interpersonal relationship and communication skillsCoordinate job readiness workshops to support residents in job search job skills developmentProvide residents with information about available services in the communityAssist residents to access services through referral and advocacyAssist residents in building support networks with other residents, family and friendsDesign and coordinate holiday and community building eventsCreate activity/event calendar and flyers to distribute to residents on a monthly basisCreate newsletters highlighting events and activities held onsite and distribute to residents and project partners on a quarterly basisOutreach and Community RelationsMaintain active involvement with neighbors and program partnersMaintain active involvement with community service organizationsTeam/Staff RelationsWork in partnership with the property management team during the leasing and tenancy phases to promote 1) effective communication; 2) united service delivery and 3) a supportive community environment for all residentsWork as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agencyAttend regular internal and external agency meetingsWork as part of team to plan and develop resident programsAdministrationKeep accurate, up-to-date documentation on all clients, including but not limited to individual housing plans, housing assessments, case notes, case files etc.Complete all paperwork in a timely and accurate manner that ensures payment to the project and agency from various sourcesAssist with all data collection systemsWillingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse TreatmentsOther duties, as assignedRequirements:Education and ExperienceBachelor’s Degree in Social Work (or related field) with experience working in chemical health, mental health, co-occurring disorders is preferredPersons with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and additions issues are welcome to applyGeneralA valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.Excellent verbal and written communication skills and the ability to work independentlyPhysical RequirementsAbility to lift up to 50 poundsProlonged periods of sitting at a desk and working on a computer