Case Manager

BHcare; North Branford (CT); On-site; USD 42,000 - 63,000; Full time

Job summary

BHcare is seeking a Housing Case Manager to support individuals applying for and receiving housing subsidies in North Branford, CT. The role focuses on helping people secure and maintain permanent housing while connecting them to services and supports for long-term stability.

The position is full-time (37.5 hours/week, 8:30 AM–4:30 PM, Monday–Friday) with occasional evenings, weekends, and holidays to meet participant needs.

Qualifications

• Bachelor's degree required; 2+ years in human services preferred.
• Experience with homelessness, housing instability, or related challenges.
• Strong time management, organization, and prioritization skills.
• Ability to engage diverse populations respectfully and effectively.
• Proficiency with Microsoft 365 and record-keeping systems.
• Valid driver's license and insurable for agency business.

Responsibilities

• Assist with applications and eligibility for housing programs (HUD, DMHAS, DOH).
• Help clients obtain documentation and verification for housing assistance.
• Determine basic eligibility per program policies and CAN guidelines.
• Assist with housing search, placement, and lease retention strategies.
• Negotiate with landlords and advocate for participants to secure housing.
• Maintain regular contact via home visits, case coordination, and calls.
• Support transition from homelessness to permanent housing and lease compliance.
• Complete housing inspections, recertifications, and required documentation.
• Develop person-centered service plans with measurable goals.
• Provide outreach, crisis intervention, and linkage to resources.
• Assist in pursuing employment, education, and community involvement.

Skills

Case management

Housing navigation

Communication

Advocacy

Documentation

Education

Bachelor's degree

2+ years human services

Tools

HMIS

Microsoft 365

EHR systems

Job description

Job Details

Job Location: Shoreline Adult Services North Branford, CT - North Branford, CT 06471

Position Type: Full Time

At BHcare, we believe safe, stable housing is the foundation for recovery, wellness, and independence. We are seeking a dedicated Housing Case Manager to support individuals applying for and receiving housing subsidies, including RAP, Next Steps, HUD, Pilot, and Supportive Housing Program (SHP) assistance. This role is an opportunity to help individuals experiencing homelessness secure and maintain permanent housing while connecting them to the services and supports needed to thrive.

This is a full‑time position, 37.5 hours per week, working Monday through Friday from 8:30 AM to 4:30 PM, with flexibility required to meet participant needs, including occasional evenings, weekends, and holidays.

What You'll Do:

• Assist individuals with the application and eligibility process for supportive housing programs funded through HUD, DMHAS, DOH, and other funding sources.
• Support applicants in obtaining necessary documentation, identification, and verification required for housing assistance.
• Determine basic eligibility for supportive housing programs in accordance with HUD, DOH, and Coordinated Access Network (CAN) policies and procedures.
• Assist individuals experiencing homelessness with housing search, placement, and housing retention strategies.
• Negotiate with landlords, property managers, and realtors as needed and advocate on behalf of participants to secure housing opportunities.
• Maintain regular contact with program participants through home visits, office visits, case coordination activities, and telephone outreach.
• Support participants in successfully transitioning from homelessness to permanent housing and maintaining lease compliance and program requirements.
• Complete housing inspections, reassessments, acuity indexes, annual recertifications, rent reasonableness reviews, and other required program documentation.
• Develop person‑centered service plans with measurable goals and objectives and review progress regularly.
• Provide outreach, crisis intervention, health and wellness education, advocacy, and linkage to community resources.
• Assist participants in developing self‑advocacy skills and pursuing goals related to employment, education, community involvement, and independent living.
• Collaborate with families, support systems, service providers, and community partners to promote participant success.
• Maintain accurate and timely documentation in accordance with agency, funding, and regulatory requirements.

What We're Looking For:

• High School Diploma or GED required; Associate's or Bachelor's degree in a Human Services‑related field preferred.
• Experience working with individuals experiencing homelessness, housing instability, mental health challenges, and/or substance use disorders.
• Knowledge of housing programs, community resources, and supportive service systems preferred.
• Experience assisting clients with housing applications, housing navigation, or case management services preferred.
• Proficiency with Microsoft Office applications, including Word and Outlook.
• Experience utilizing the Homeless Management Information System (HMIS) preferred.
• Strong organizational, documentation, problem‑solving, and advocacy skills.
• Ability to build productive relationships with participants, landlords, community partners, and service providers.
• Valid driver's license, reliable transportation, and willingness to use a personal vehicle for agency business.

Why Join BHcare?

When you join BHcare, you become part of a mission‑driven organization committed to ending homelessness and helping individuals achieve lasting stability. Every day, you'll have the opportunity to make a meaningful difference by helping people secure housing, access critical resources, and build a path toward greater independence and well‑being.

Housing changes lives. Be part of the solution.

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status, or uniformed service member status.

Qualifications

• Bachelor's degree required and a minimum of two years of experience in human services.
• Experience working with individuals experiencing homelessness or housing instability preferred.
• Excellent time management, organizational, and prioritization skills.
• Ability to effectively engage and work with diverse populations in a respectful, person‑centered manner.
• Highly motivated, creative, and resourceful with strong interpersonal and relationship‑building skills.
• Ability to work both independently and collaboratively as part of a multidisciplinary team.
• Proficiency in Microsoft 365 applications required.
• Ability to effectively navigate and utilize Electronic Health Record (EHR) systems.
• Strong written and verbal communication skills.
• Valid driver's license required.
• Must maintain an acceptable driving record and be insurable at a reasonable rate under the organization's automobile insurance plan.