Housing Solutions Supervisor

Mercy House; Oxnard (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Mercy House seeks a Housing Solutions Supervisor to lead a team of case managers in delivering trauma-informed, client-centered housing services in Oxnard, CA. The role includes maintaining a small caseload, planning with residents, and coordinating with community partners to expand housing stability.

The supervisor will ensure accurate records and compliance, support staff development, and collaborate with property management to promote tenancy success and community integration.

Qualifications

• Bachelor’s degree in social work or related field is required or equivalent.
• Experience in mental health and co-occurring disorders is preferred.
• Ability to work independently and manage multiple priorities.
• Strong verbal and written communication skills.

Responsibilities

• Supervise approximately 3-7 Housing Solutions Case Managers and support their performance.
• Maintain a small caseload and meet residents monthly to develop housing plans.
• Ensure trauma-informed, client-centered services and accurate documentation.
• Coordinate with property management and CES to connect residents with services.
• Oversee program compliance, data reporting, and budget tracking.
• Facilitate collaboration with community resources for employment and education.
• Lead trainings and supervise incident reporting and file maintenance.

Skills

Leadership

Team management

Trauma-informed care

Motivational Interviewing

Crisis intervention

Client communication

Documentation

Microsoft Office

Education

Bachelor’s degree in social work or related field

Tools

HMIS

Coordinated Entry System

Job description

Job Summary: The Housing Solutions Supervisor is responsible for supporting and motivating approximately 3-7 Housing Solutions Case Managers and maintains a small caseload. This position reports to the Housing Solutions Program Manager. The Housing Solutions Supervisor is responsible for the ongoing needs assessment, personal housing stability and service plans, implementation, support, information, referral, and advocacy for individuals who are enrolled in a Mercy House Housing Solutions Programs. This position requires successful working relationships with residents that support their ability to increase their self-sufficiency. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine the residents’ self-reliance and housing stability. This position will ensure that the team is practicing trauma-informed and client-focused strategies while maintaining accurate files and records.Essential Duties and Responsibilities:Program OversightMaintain a caseload of 5-7 individuals. Meet at least once a month with residents to develop emergency plans and individual housing supporting plans based upon the housing assessment that identifies barriers, including short and long-term measurable goals.Meet with clients in person at their place of residence or in the officeUtilize harm reduction interventions and methodologies to provide client-centered services to keep them in housingUtilize skills regarding crisis prevention and interventionPractice Trauma-informed Care and Motivational Interviewing techniquesImplement Eviction Prevention strategies to support clients in needAssist clients to build upon their strengths and recognize their needs in a respectful mannerConduct Housing Quality Standards Inspections to ensure that they are properly maintainedBe knowledgeable of community resources and link clients as needed.Oversee the facilitation of social and recreational activities designed to promote community involvement and peer supportCollaborate with community resources to ensure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriateAttend trainings that increase knowledge of effectively meeting clients’ needsFacilitate relationship building between property management staff and residentsKeep accurate records of files in accordance with program complianceMaintain program rosters up to dateReview monthly data bundles and assist with all data collection systemsOversee the residential services provided to the residents in the permanent supportive housing programs including the coordination of holiday and community building eventsCoordinate the ordering of needed supplies/resources for planned resident activities as neededTeam ManagementSupervise approximately 3-7 Housing Solutions Case Managers to facilitate optimal performance.Demonstrate leadership and team building qualities to implement the mission, ensure quality services and core values of the agency.Work as part of the team to plan and develop resident programs including partnership sand collaboration with property management during the leasing and tenancy phase to promote:1) effective communication; 2) united service delivery; and 3) a supportive community environment for all clientsAbility to work in a fast-paced environment and adapt to changesStrong reliability and empathetic skills are requiredCommunicate effectively with a diverse populationGeneralKeep accurate, up to date documentation on all clients, including but not limited to individual housing plans, emergency plans, case notes, case file, assessments, call logs, Housing Authority (application and recertifications)Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources.Complete incident reports in a timely manner as necessaryHave knowledge of the county’s Coordinated Entry System and HMISFacilitate communication between clients and property managers for those clients that are matched to the PSH programBe the point of contact for CES matches to the PSH programs as neededCoordinate intakes and assist in the collection of required documentation from clients to ensure clients move into permanent housing in a timely mannerAssist in the collection of client documents for recertifications as necessaryCommunicate effectively and work collaboratively with the Property Management staff on-siteMeet all deadlines as assignedUtilize computers and appropriate software to complete job duties efficiently (e.g. Microsoft: Word, Outlook, Excel, Power Point) and/ or specific systems applicable to position.Respond to calls and emails in a timely mannerPerform tasks independently and prioritize workloadOccasional lifting of items up to 25lbs. (i.e., accepting donated items, etc.)Maintain confidentiality and comply with all HIPAA laws and regulationsHave knowledge of the legal and ethical issues pertaining to housing, including Fair Housing practicesCoordinate and/or facilitate trainings for new Case Managers and assist them with day-to-day questions relating to the completion of their job assignmentsOversee quality control of Case Files on a quarterly basis to ensure accurate, up to date documentation on all clients, including but not limited to stabilization plans, case notes, etc.Meet with direct reports staff individually at least monthly and with the entire team monthlyConduct 90-day, midyear, and annual reviewsApprove and review timesheets to ensure accurate time keepingApprove monthly mileage reimbursement requests as neededMiscellaneous:Assist Program Manager in overseeing social and recreational activities designed to promote community involvement and peer support.Assist Program Manager with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoringAttend training that increase knowledge of effectively meeting clients’ needs (including co- occurring disorders, harm reduction, and cultural competence)Assist with maintaining program budgets and track program expenditures accordinglyOther duties as assigned by managementEducation and ExperienceBachelor’s degree in social work (or related field) with experience working in mental health and co-occurring disorders is preferred.Persons with less than a bachelor’s degree but with at least 2 years of direct life experience working with chronically homeless, low income, diverse populations, and have a working knowledge of mental health and addiction issues are welcome to apply.Proficiency with Microsoft Office Programs is a requirementExcellent verbal and written communication skillsAbility to work independently is requiredA valid CA driver’s license, proof of insurance, and a reliable vehicle is required