Housing Assistant

Housing Authority Of The City Of Mi; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Travaux Inc. in Milwaukee, WI is seeking a Housing Program Assistant to support applicants across multiple housing programs. You will respond to inquiries, screen eligibility, verify information, and assist with rent calculations and standard office tasks.

The role emphasizes accuracy, customer service, and timely processing of applications, with a focus on helping applicants navigate program requirements and timelines. Strong attention to detail and communication skills are essential.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related experience preferred.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Responds to routine and non-routine program inquiries from applicants and others.
• Screens applicants for initial eligibility for housing programs.
• Collects and verifies employment, landlord, and related applicant information to ensure accuracy and completeness of housing program applications.
• Performs rent calculations.
• Processes applications for housing programs in accordance with established timelines.
• Performs office tasks, including reviewing documents for accuracy; preparing and sending mail; and providing customer service to applicants and others.
• Performs other duties of a similar nature or level.

Skills

Customer service

Eligibility screening

Numerical calculations

Document review

Communication skills

Education

High School Diploma or GED

Job description

Job Details

Job Location: Travaux Inc. - Milwaukee, WI 53202, CLASS SUMMARY:

This position is responsible for providing assistance to individuals applying for various housing programs. Responsibilities may include responding to inquiries; screening applicants; verifying applicant information; and performing standard office tasks.

TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)

1. Responds to routine and non-routine program inquiries from applicants and others.
2. Screens applicants for initial eligibility for housing programs.
3. Collects and verifies employment, landlord, and related applicant information to ensure accuracy and completeness of housing program applications.
4. Performs rent calculations.
5. Processes applications for housing programs in accordance with established timelines.
6. Performs office tasks, including: reviewing documents for accuracy; preparing and sending mail; and providing customer service to applicants and others.
7. Performs other duties of a similar nature or level.

Qualifications: TRAINING AND EXPERIENCE (positions in this class typically require):

High School Diploma or equivalent (G.E.D.); 1-3 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS (positions in this class typically require):

• None

KNOWLEDGE (position requirements at entry):

• Eligibility requirements of housing programs;
• Programs and services of an assigned area;
• Program application requirements;
• Standard mathematical concepts;
• Customer service principles.

SKILLS (position requirements at entry):

• Providing customer service;
• Screening applicants for program eligibility;
• Performing standard calculations;
• Reviewing documents for accuracy;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.

PHYSICAL REQUIREMENTS:

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.

Sedentary Work:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

NOTE:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.