Housing Assistant

TRAVAUX; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

TRAVAUX in Milwaukee, WI is seeking a Housing Aid Specialist to manage waiting lists, review eligibility, and support applicants and staff in housing programs. You will collect and review credit checks and confidential documents, explain eligibility requirements, prepare rejection or approval letters, testify at hearings, and coordinate processing meetings.

A high school diploma or GED is required, with 1–4 years related housing program experience; strong customer service, attention to detail,

Qualifications

• High School Diploma or GED required.
• 1–4 years related housing program experience.
• Knowledge of eligibility rules, waiting lists, and recordkeeping practices.

Responsibilities

• Manage waiting lists for housing programs to ensure proper service delivery.
• Collect and review credit checks, background documents, and other confidential files.
• Explain eligibility requirements to applicants and assist with resolving issues.
• Review applications for housing services and make recommendations on approvals/denials.
• Provide testimony at hearings regarding reasons for rejecting applications.
• Schedule processing meetings to verify applicant information and coordinate corrections with staff.
• Prepare program rejection letters and hearing files following policies and procedures.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

CLASS SUMMARY:This position is responsible for performing tasks related to providing housing assistance to the public. Responsibilities may include executing rental contracts and/or leases; managing waiting lists for housing programs; providing assistance to applicants, staff, and others; and reviewing eligbility for housing programs.TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)1Manages waiting lists for housing programs to ensure proper service delivery to eligible individuals.2.Collects and reviews credit checks, criminal background documents, and other confidential documents in accordance with program application processes.3.Provides assistance to applicants, staff, and others, including: explaining program eligbility requirements to tenants; assisting individuals in resolving program application issues; providing guidance to staff in performing program tasks; providing information related to program rules and regulations.4.Reviews applicant eligibility for housing programs; recommends approval or denial of applications for housing services.5Provides testimony at hearings regarding reasons for rejecting housing applications.6.Schedules and attends applicant processing meetings to obtain and verify applicant information; processes client application files and coordinates corrections with appropriate staff as needed.7.Prepares program rejection letters and rejection hearing files in accordance with policies and procedures.8.Performs other duties of a similar nature or level.TRAINING AND EXPERIENCE (positions in this class typically require):High School Diploma or equivalent (G.E.D.); 2-4 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.LICENSING REQUIREMENTS (positions in this class typically require):Licensing Requirements:NoneKNOWLEDGE (position requirements at entry):Knowledge of:Federal, state, and local laws, rules, and regulations;Housing waiting list requirements;Methods of preparing reports and/or testimony;Eligibility requirements for housing programs;Research methods;Principles and practices of setting rent amounts.TRAINING AND EXPERIENCE (positions in this class typically require):High School Diploma or equivalent (G.E.D.); 1-3 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.LICENSING REQUIREMENTS (positions in this class typically require):• NoneKNOWLEDGE (position requirements at entry):• Eligibility requirements of housing programs;• Programs and services of an assigned area;• Program application requirements;• Standard mathematical concepts;• Customer service principles.SKILLS (position requirements at entry):• Providing customer service;• Screening applicants for program eligibility;• Performing standard calculations;• Reviewing documents for accuracy;• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.PHYSICAL REQUIREMENTS:Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.NOTE:The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.