Tenant Assistant Coordinator- Birchwood & Garfield

Center City Housing Corp; Duluth (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

Center City Housing Corp in Duluth seeks a Front Desk/Tenant Assistant Coordinator to manage hiring and training of staff within supportive housing programs. This role requires overseeing desk staff, ensuring coverage, and addressing tenant issues with effective conflict resolution.

The ideal candidate is self-motivated, possesses strong human resource skills, and can work flexibly to meet the needs of training and emergencies. A high school diploma or GED is required, along with a valid driver's license and Minnesota Background Study clearance.

Qualifications

• Self-motivated with the ability to work independently and with a team.
• Ability to handle difficult tenant issues and de-escalate situations.
• Must pass and maintain Minnesota Background Study clearance.

Responsibilities

• Manage the desk staff hiring process including conducting interviews.
• Provide direct supervision and coaching for desk staff.
• Schedule Front Desk/Tenant Assistants ensuring coverage.

Skills

Interpersonal skills

Human Resource skills

Communication skills

Problem-solving skills

Flexibility

Education

High school diploma/GED or equivalent

Job description

Overview

The Front Desk/Tenant Assistant Coordinator is responsible for carrying out the mission of CCHC by hiring and training all Front Desk/Tenant Assistants who work at the supportive housing programs. The Front Desk/Tenant Assistant Coordinator provides services as a member of a team and implements the program goals based on "Housing First" and "Harm Reduction" philosophies.

Duties and Responsibilities

Other duties or tasks may be assigned as required.

Management may modify, change or add to the duties of this description at any time and without notice.

• Understand "Housing First" and "Harm Reduction" philosophies and apply as needed.
• Recruit staff and coordinate with Human Resources to advertise and promote employment opportunities.
• Manage the desk staff hiring process to include conducting interviews, preparing interview forms, preparing background check forms, hiring packets, and communication with appropriate staff.
• Provide direct day to day supervision and feedback, actively manage desk staff development including coaching, mentoring, and timekeeping.
• Function as the direct supervisor for all Front Desk/Tenant Assistants with the overall supervision provided by the Site Director.
• Collaborate with the Site Director to coordinate and provide initial, required, ongoing and annual employee training.
• Schedule Front Desk/Tenant Assistants and ensure all desk coverage.
• Review and approve employee time records.
• Must be able to work a flexible schedule, i.e., days, nights, weekends, in order to accommodate training and unexpected call-ins.
• Collaborate with the Site Director to provide staff assessment and participate in disciplinary duties.
• Engage with staff and building manager(s)/site director(s) on a routine basis.
• Track desk staff time off requests, absences, and changes.
• Act as Aflac coordinator/contact person.
• Effectively and actively communicate with site manager(s) regarding staffing issues and needs.
• Manage difficult tenant issues by de-escalating potentially volatile situations and seeking additional help, including police assistance as needed.
• Respond to and resolve issues of controversy that may arise between staff, tenants and/or guests using Non-Violent Crisis Intervention strategies.
• Operate agency vehicles as needed.
• Cover shifts as needed and On Call as needed.

Preferred Experience

This position requires a person who is self-motivated with the ability to work independently and as a member of a team to carry out job duties. This position requires a person who has interpersonal skills necessary to tactfully deal with tenants, employees, and the general public in a professional manner. The person in this position will need to work effectively with people who are inebriated and/or have active mental health issues. This position requires Human Resource skill in order to effectively interview and hire new employees. This position requires a high school diploma/GED or equivalent. Supervisory skill is also required. This position requires a valid driver's license and dependable transportation. This person must pass and maintain Minnesota Background Study clearance.

Essential Skills

• Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies
• The person in this position must possess reading, writing and basic computer skills that will allow him/her to log information and maintain information systems
• This person must have vision that allows him/her to monitor video cameras
• Ability to maintain confidentiality
• Skill in establishing and maintaining positive relationships with diverse tenants, applicants and staff
• Regular attendance, reliability, and punctuality
• Available to respond to occasional property or tenant emergencies
• Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs

Physical Demands

Must be able to safely navigate stairs, bend, squat, kneel, reach overhead, push/pull 15 pounds, and occasionally lift up to 50 pounds.

Center City Housing is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, creed, sexual orientation/identity/expression, marital status or familial status.