Housing and Support Services Coordinator

NYC DEPT OF VETERANS' SERVICES; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

NYC Department of Veterans’ Services is seeking a Community Coordinator to manage a caseload of homeless veterans and work with the Housing & Support Services unit to secure safe, affordable housing. Responsibilities include intake, housing plan development, and coordination with partners to move veterans through the housing process.

The role emphasizes interagency collaboration, cross-team support, and commitment to ending veteran homelessness in NYC. Residency requirements may apply.

Qualifications

• Bachelor's degree and two years of experience in community work or related duties.

Responsibilities

• Manage an ongoing caseload of homeless/housing insecure veteran clients.
• Present housing needs to DVS staff and external partners for assistance.
• Assist clients through each housing step including plan development, interviews, applications, and coordinating with landlords and shelters.
• Collaborate with interagency partners to move veterans through the housing process.
• Provide cross-team support for Aftercare Services and Veteran Resource Centers.

Skills

Caseload management

Housing program knowledge

Interagency collaboration

Client intake

Education

Bachelor's degree

Job description

About DVS

The mission of the Department of Veterans’ Services is to connect, mobilize, and empower New York City’s Veteran Community in order to foster purpose-driven lives for New York City Service Members – past and present – in addition to their caregivers, survivors, and families. DVS fulfills this mission by providing New York City’s approximately 200,000 Veterans with essential services and programs focused on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and culture.

About the Role Housing and Support Services Coordinator

The NYC Department of Veterans’ Services (DVS) Veteran Housing Coordinator (VHC) program provides peer-to-peer housing assistance for homeless veterans living within the five boroughs of New York City. This program is designed to help NYC reach and sustain “functional zero”, the point at which veteran homelessness has effectively ended and there is a system in place to rapidly rehouse any new veteran entering the homeless system. The VHCs are at the front line of the ongoing citywide commitment to providing safe and affordable housing to every veteran/veteran families.

The Veteran Housing Coordinator will manage a caseload of homeless veterans. The VHC will work in direct support of the DVS Housing & Support Services (HSS) unit and report to the Senior Director Housing Support Services, Deputy Director Housing Support Service and Senior Veteran Housing Coordinator.

Responsibilities

Manage an ongoing caseload of homeless/housing insecure veteran clients. This work includes but is not limited to:

• -Conduct intake on clients and update their information as new details emerge.
• -Present housing needs to DVS housing staff and external partners for assistance in finding appropriate housing.
• -Assist clients through each step of the housing process including housing plan development, coordinating and attending interviews; acquiring and submitting the necessary applications, supporting financial documentation and forms; navigating the various rental subsidy and inspection processes; and coordinating with the landlords and shelters to ensure smooth transition into permanent housing.
• -Work with interagency partners and providers to initiate contact with new clients and work as a team to bring each veteran through the housing process.

Unit Support

• -Provide cross-team support for: Aftercare Services and Veteran Resource Centers (VRC) Client walk-ins and phone calls
• -Logistical assistance for client move-ins.
• -Assist HSS unit in complying with office systems, procedures and reporting requirements
• -Participate in unit or agency wide projects as needed.
• -Represent the unit or agency at relevant interagency and external stakeholder meetings to facilitate partnerships and sharing knowledge in the veteran housing and support services arena

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.