TRABAJADOR DE ADMISIÓN

JobPath Partners LLC; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The New York City Department of Homeless Services (DHS) is the largest city agency focused on preventing and addressing homelessness, recruiting a Community Associate to function as an Intake Worker within Shelter Intake. You will interact with communities, interview families, issue referrals, liaise with shelters, assist with confidential inquiries, and prepare detailed reports.

Hours: 8am–4pm, Tuesday to Saturday; Sundays and Mondays off.

Qualifications

• High school graduation or equivalent and three years of experience in community work or related duties.
• Experience with social services referrals and intake processes is preferred.
• Ability to handle confidential information with discretion.

Responsibilities

• Interact with diverse DHS communities to inform residents about programs and services.
• Interview families and issue social service referrals.
• Maintain liaison with shelters to relay placement information and coordinate transport.
• Assist with onsite and offsite client inquiries with high confidentiality during applications.
• Prepare written monthly, quarterly, annual administrative reports and narrative indicators.
• Collect, analyze, and communicate onsite and statistical data to superiors.
• Coordinate case files and reports and manage schedules with units.

Skills

Interpersonal skills

Interviewing

Data analysis

Confidentiality

Clerical tasks

Education

High school diploma or equivalent

3 years experience in community work

Tools

MS Office

Job description

The New York City Department of Veterans' Services (DVS) connects, mobilizes, and empowers New York City's Veteran community in order to foster purpose-driven lives for New York City Service Members – past and present – in addition to their caregivers, survivors, and families.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agencys Single Adult, Adult Families and Families with Childrens intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the Citys most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year. The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will:

• Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
• Interview families within the various communities and issue social service referrals.
• Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters.
• Assist the Community Coordinator with handling onsite and offsite client inquiries with the highest level of confidentiality and sensitivity during the application process.
• Perform high-level clerical duties as assigned, such as preparing written monthly, quarterly, annual administrative statistical and narrative indicator reports that share information in relation to shelter placements.
• Collect, analyze, and evaluate onsite and statistical data from various sources and communicate the results to superiors.
• Maintain liaison with various units to process schedules and reports, as well as coordinate and prepare case files and documents.

Hours/Shift: 8am 4pm Tuesday to Saturday. (RDOs Sunday and Monday)

Requirements

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.