Housing Access Navigator | Client Intake & Resources

Affordable Housing Alliance; Eatontown (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Generous Time Off

Comprehensive Health Coverage

401(k) plan

Job summary

Affordable Housing Alliance in Eatontown, NJ, is seeking a Program Navigator to serve as the primary entry point for clients accessing the agency’s programs and services. This role involves describing available services, screening applicants, identifying community resources, and connecting individuals to the appropriate services with onboarding instructions and documentation processing.

The position is funded in part through a Medicaid-funded initiative, requiring discretion with HIPAA-protected

Qualifications

• High School Diploma or Equivalent.
• Associate's Degree preferred.
• Two years of experience in Social Service/Customer Service/Call Center in a direct service role.
• Familiarity with Google Workspace (Mail, Calendar, Drive, Chat, Meet).
• Bilingual in Spanish is a plus.

Responsibilities

• Conduct intake and assessment of all client needs during initial contact with our agency.
• Provide resource information and referrals; distribute applications for all programs within the various departments based on client eligibility. Assist with their completion if necessary.
• Attend agency and community outreach events as assigned to represent the agency by speaking about and/or providing information and resource materials regarding all programs and services.
• Provide information to clients as needed.
• Process client counseling packets and maintain online intake databases.
• Accurately entering all relevant information to forms and web-based platforms for both phone and walk-in client intakes.
• Managing the switchboard and routing calls to the appropriate person, announcing the name and nature of calls and/or recording accurate messages.

Skills

Google Workspace

Communication skills

Time management

Multitasking

Bilingual Spanish

Education

High School Diploma or Equivalent

Associate's Degree preferred

Tools

Allco

FootHold

EmpowOR

HomeKeeper

Job description

Affordable Housing Alliance in Eatontown, NJ, is seeking a Program Navigator to serve as the primary entry point for clients accessing the agency’s programs and services. This role involves describing available services, screening applicants, identifying community resources, and connecting individuals to the appropriate services with onboarding instructions and documentation processing.

The position is funded in part through a Medicaid-funded initiative, requiring discretion with HIPAA-protected