Compassionate Housing & Shelter Navigator

Action Inc.; Gloucester (MA); On-site; USD 52,000 - 58,000; Full time

Job summary

Action Inc. in Gloucester, MA is seeking a Homeless Services Navigator to complete intakes and assessments, provide referrals, and serve as the CE program specialist and agency contact.

This role requires coordination of shelter guests with available resources and a commitment to data entry and confidentiality. Responsibilities include coordinating benefits, assisting with applications (Section 8, SNAP, public housing), handling documentation, and collaborating across Housing and Community

Qualifications

• BS degree in Human Services or related field or 3 years of relevant work experience.
• Experience in non-profit settings is a plus.
• Ability to undergo CORI background check prior to start.

Responsibilities

• Serve as the primary navigator for shelter guests and households experiencing homelessness.
• Complete shelter assessments for new guests and enter data into the internal system.
• Assist clients with coordinating public benefits and help with applications (Section 8, SNAP, public housing).
• Gather core documents and ID (birth certificate, license/ID, SSN).
• Attend shelter meetings to coordinate services between shelter and office.

Skills

Organizational skills

Interpersonal skills

Communication skills

Confidentiality

Microsoft Office

CORI background check

Driver's license

Reliable transportation

US work authorization

Education

BS degree in Human Services or related field

Tools

Microsoft Office

Job description

Action Inc. in Gloucester, MA is seeking a Homeless Services Navigator to complete intakes and assessments, provide referrals, and serve as the CE program specialist and agency contact.

This role requires coordination of shelter guests with available resources and a commitment to data entry and confidentiality. Responsibilities include coordinating benefits, assisting with applications (Section 8, SNAP, public housing), handling documentation, and collaborating across Housing and Community