Banquets Administrative Assistant

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 32,000 - 43,000; Full time

Job summary

Omni Hotels & Resorts is seeking an administrative assistant for the Banquets and Catering department in Atlanta. You will handle calls, manage files, maintain attendance logs, and assist with room setups and space walk-throughs while supporting Banquet Managers and Captains.

Qualifications include a high school diploma, 2-3 years of computer experience, and excellent communication skills. You will contribute to guest service excellence and department efficiency through clerical tasks and

Qualifications

• Must be able to sit for long periods of time and have mobility of arms and hands.
• Must be able to lift up to 25-30 pounds and perform basic physical tasks.
• Excellent listening and verbal/written communication skills.
• Must meet deadlines and work with minimal supervision.
• literate with strong writing, math, and analytical skills.
• Strong guest and employee relations skills.

Responsibilities

• Answer incoming telephone calls and take accurate messages.
• Maintain filing systems per Omni specifications.
• Keep department attendance log updated weekly.
• Conduct monthly walk throughs of meeting spaces and report repairs.
• Direct guests and know Conference Center layout and room names.
• Provide administrative support to Banquet Managers and Captains.

Skills

Good listener

Effective communicator

Detail oriented

Education

High School graduate or GED

Tools

Computer software

Job description

Banquets and Catering Administrative Assistant

Overview

To handle all administrative duties as required by the Banquet Department.

Responsibilities

• Answer incoming telephone calls and take accurate messages. No calls are to be screened except for the Director of Banquets
• Ensure that all filing systems for the Banquet department are maintained and kept per Omni specifications.
• Keeps department attendance log updated weekly.
• Responsible for completing monthly walk throughs of all meeting space and reporting any equipment repair needs.
• Knowledgeable of Conference Center layout and room names. Able to direct guests when necessary.
• Assists department trainers as needed.
• Meets with new hires and conducts abbreviated Banquet orientation. Collects and maintains all associate contact information.
• Responsible for ordering new uniforms and keeping associate uniform sizes updated.
• Track food handler’s certificates, OSC cards, Synergy tickets and other miscellaneous Banquet requirements as assigned.
• Attends monthly Banquet O.S.T. meetings, keeps minutes and maintains an O.S.T. file.
• Maintains department bulletin boards.
• Attends weekly resume meetings. Able to fill in and attend other mandatory meetings for Banquets as delegated.
• Assume and carry out special projects as delegated by the Director of Banquets.
• Have knowledge to create signage or food labels.
• Have knowledge to submit an in-house request to block a room for OST meetings.
• Be able to submit marketing requests as needed.
• Assist all Banquet Managers and Captains and give administrative support where needed.
• Provide courteous, personalized, and attentive guest service by responding promptly to inquires, requests and complaints from both internal and external customers.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni All In program, including new standard implementation.
• Absolute knowledge of emergency, safety, and security procedures.
• Follow departmental policy regarding attendance, tardiness, and absenteeism.
• Must be neat, clean, well-groomed, and always maintain a professional image.
• Other duties as assigned by manager.

Qualifications

• Must be able to sit for long periods of time. Must have significant mobility of arms and hands. Must be able to bend, squat and push, pull and lift up to 25-30 pounds. Must be able to see, hear and communicate verbally in writing.
• 2-3 years experience with computers and various computer programs.
• High School graduate or GED equivalent.
• Individual must be a good listener, effective communicator and detail oriented.
• Individual will be expected to meet deadlines, work with little supervision and be flexible to handle interruptions.
• Individual must be literate, have extensive verbal, mathematical and writing skills.
• Must be able to apply common sense understanding to carry out instructions furnished, oral or diagrammatic form.
• Must have strong, positive guest and employee relation skills.