Banquet Houseperson (PM)

Sonesta International Hotels; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Sonesta International Hotels is seeking a Banquet Houseperson to ensure banquet and meeting spaces are prepared, clean, and guest-ready in line with event specifications. You will collaborate with Banquet, Events, Culinary, and other hotel teams to support weddings, conferences, and special events.

The role requires physical stamina, flexibility to work early mornings, evenings, weekends, and holidays, and a strong focus on guest service and safety.

Qualifications

• This role requires physical stamina and the ability to work early mornings, evenings, weekends and holidays.
• Strong attention to detail and teamwork are essential for maintaining guest-ready banquet spaces.
• Ability to move and set up tables, chairs, linens and equipment as per event requirements.

Responsibilities

• Set banquet and meeting rooms according to BEOs and room diagrams.
• Arrange tables, chairs, linens, staging, dance floors and other equipment as needed.
• Maintain clean and organized spaces and storage areas during events.
• Refresh rooms during events and assist with transitions and last-minute changes.
• Ensure safety, room setup accuracy, and timely completion of tasks.

Job description

every event space should be clean, complete, properly set, and guest-ready before the client or guests enter the room.

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive

—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Banquet Houseperson is responsible for the setup, breakdown, cleanliness, and overall readiness of banquet and meeting spaces. This position works closely with the Banquet and Events teams to ensure function rooms are properly arranged according to event specifications and that guests receive a professional, seamless experience.

Key responsibilities include setting up and breaking down tables, chairs, staging, dance floors, linens, and other banquet equipment; maintaining clean and organized meeting spaces and storage areas; refreshing rooms during events; assisting with event transitions and last-minute changes; safely moving and storing equipment; and responding promptly to requests from banquet leadership and guests.

This role requires physical stamina, attention to detail, urgency, teamwork, flexibility, and a strong commitment to guest service and safety. Banquet Housepersons must be able to work a flexible schedule, including early mornings, evenings, weekends, and holidays based on business and event needs.

Job Description

The Banquet Houseperson is responsible for the setup, breakdown, cleanliness, organization, and overall readiness of banquet rooms, meeting spaces, pre-function areas, and event equipment. This position plays a critical role in ensuring every meeting, conference, wedding, banquet, and special event is prepared accurately, safely, and on time according to the Banquet Event Order (BEO) and hotel standards.

The Banquet Houseperson works closely with Banquet Leadership, Banquet Servers, Culinary, Stewarding, Engineering, and other hotel departments to execute events successfully. This role requires a strong sense of urgency, attention to detail, physical stamina, teamwork, and the ability to adjust quickly when event needs or room setups change.

The expectation is simple: every event space should be clean, complete, properly set, and guest-ready before the client or guests enter the room.

Essential Duties & Responsibilities

Banquet & Meeting Room Setup

• Review Banquet Event Orders (BEOs), room diagrams, and instructions from Banquet Leadership to understand daily event requirements.
• Set banquet and meeting rooms according to the specifications outlined on the BEO and approved room diagrams.
• Properly arrange tables, chairs, linens, staging, dance floors, podiums, risers, easels, registration tables, buffet tables, water stations, and other required equipment.
• Set rooms in various configurations, including classroom, theater, conference, boardroom, U-shape, hollow square, rounds, reception, banquet, and other customized arrangements.
• Ensure tables and chairs are properly aligned, evenly spaced, clean, and presentable.
• Ensure room setups meet hotel standards as well as applicable safety and fire‑code requirements.
• Confirm all required equipment and supplies are present before the event begins.
• Complete assigned setups within established deadlines and communicate immediately if a setup cannot be completed on time.
• Assist with last-minute room changes or additional equipment requests with urgency and professionalism.

Event Readiness & Quality Control

• Conduct a final review of assigned event spaces before guest arrival.
• Ensure meeting rooms, banquet spaces, pre-function areas, hallways, and entrances are clean and free of clutter.
• Check tables, chairs, linens, floors, walls, doors, lighting, trash receptacles, and other visible areas for cleanliness and presentation.
• Ensure water stations and other designated meeting supplies are properly positioned and maintained.
• Immediately report damaged furniture, equipment, fixtures, carpet, walls, lighting, or other maintenance concerns to Banquet Leadership.
• Correct setup deficiencies immediately when identified.
• Maintain awareness of the daily event schedule and anticipate upcoming room turns and changes.

Room Turns & Event Transitions

• Efficiently break down completed events and reset rooms for the next scheduled function.
• Prioritize room turns based on event start times and instructions from Banquet Leadership.
• Work with the banquet team to execute quick room changes while maintaining accuracy and safety.
• Remove used linens, trash, equipment,