Houseperson / Public Space Attendant

Hilton Garden Inn Bethesda Downtown; Bethesda (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision, Life & Volunte

Management Development Program

TEAM and Travel Discounts

Vacation, Wellness & Holiday Pay

Career Advancement Opportunities

Referral Bonus Program

Convenient location near transit

Job summary

Hilton Garden Inn Bethesda Downtown is seeking a Houseperson / Public Space Attendant to maintain the cleanliness and presentation of hotel spaces, ensuring guest-facing areas are welcoming and guest-ready throughout shifts.

You will clean lobbies, hallways, restrooms, and public areas, assist with linen handling, and support room attendants as needed while upholding safety standards and team values.

Qualifications

• Prior hotel, housekeeping, public-area, janitorial, or similar experience is preferred, but we are willing to train the right person.
• Brand hotel experience is a plus.
• Strong attention to detail and pride in maintaining a clean and welcoming environment.
• Friendly, positive attitude and excellent guest-service skills.
• Ability to work independently and as part of a TEAM.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, stoop, push, pull, and move for extended periods.
• Ability to safely operate cleaning equipment and handle cleaning products.
• Basic English communication skills, including the ability to read and understand workplace instructions.
• Bilingual English/Spanish is a plus.

Responsibilities

• Clean and maintain hotel public areas, including lobbies, hallways, elevators, restrooms, stairways, and other guest-facing areas.
• Vacuum, sweep, mop, scrub, wax, and polish floors using appropriate equipment and cleaning products.
• Clean carpets, rugs, and upholstered furniture using vacuums and carpet-cleaning equipment.
• Dust, clean, and polish furniture, fixtures, metalwork, and other surfaces.
• Clean walls, ceilings, doors, windows, and other assigned areas as needed.
• Maintain cleanliness of poolside areas and other hotel service areas.
• Collect and properly dispose of trash and soiled linen throughout the property.
• Walk assigned floors at the beginning and end of each shift to collect newspapers, newspaper bags, trash, and soiled linen.
• Collect soiled linen from room attendants and deliver it to the appropriate location.
• Pick up clean linen and maintain appropriate linen par levels in floor pantries and housekeeping closets.
• Maintain and organize housekeeping carts and service areas.
• Stock room attendant closets and assist with linen organization.
• Deliver towels, cribs, cots, amenities, and other requested items to guest rooms.
• Respond promptly and courteously to guest requests and questions.
• Assist Room Attendants with guest-room cleaning and other housekeeping duties when needed.
• Report maintenance issues, damage, lost-and-found items, or other concerns to the appropriate supervisor.
• Maintain a safe, clean, and organized work environment while following hotel and department standards.
• Follow all procedures for the proper use, storage, and handling of cleaning chemicals and equipment.
• Work independently while also supporting the housekeeping TEAM and other hotel departments.
• Maintain a friendly, helpful, and professional demeanor when interacting with guests and colleagues.
• Perform additional duties and special projects as assigned by housekeeping leadership.
• Report to work in the required uniform and adhere to the hotel's dress code and appearance standards.

Skills

Attention to detail

Guest-service skills

Team player

Flexible schedule

English proficiency

Bilingual English/Spanish

Job description

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

Are you a self-motivated individual with a keen eye for detail and a passion for cleanliness? Do you take pride in creating a welcoming, comfortable, and memorable experience for every guest? If so, we’d love to have you join our TEAM!

As a Houseperson / Public Space Attendant, you will play an important role in maintaining the cleanliness, appearance, and overall presentation of our hotel. You’ll work behind the scenes and throughout the property to ensure guest rooms, hallways, public areas, service areas, and other hotel spaces are clean, organized, and ready for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and commitment to cleanliness will help create the exceptional guest experience our TEAM is known for.

Advancement Opportunities & Career Path

We believe in promoting from within and helping our TEAM members achieve their MORE.

Potential career paths include:

• Housekeeping Supervisor
• Public Area Supervisor
• Maintenance Supervisor
• Assistant Housekeeping Manager
• Executive Housekeeping Manager

Are you looking to plant your roots, become part of a TEAM that feels like family, and grow your career with a company that invests in its associates?

Our Management Development Program (MDP) is a great way to take your career to the next level. The MDP identifies and develops our top talent to create the leaders of tomorrow. With dedication and strong performance, YOU could have an opportunity to move into management in less than one year!

What’s Your More?

TEAM Benefits

• 401(k)
• Health, Dental, Vision, Life & Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation, Wellness & Holiday Pay
• Career Advancement Opportunities
• Referral Bonus Program
• Convenient location within walking distance of multiple public transportation stations
• Full-Time positions are benefits eligible, including paid time off, travel discounts, medical coverage, and other insurance options

Travel Discounts: With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and, in some cases, F&B discounts! Get away to relax, visit family, or see the world!

Responsibilities

As a Houseperson / Public Space Attendant, you will:

• Clean and maintain hotel public areas, including lobbies, hallways, elevators, restrooms, stairways, and other guest-facing areas.
• Vacuum, sweep, mop, scrub, wax, and polish floors using appropriate equipment and cleaning products.
• Clean carpets, rugs, and upholstered furniture using vacuums and carpet-cleaning equipment.
• Dust, clean, and polish furniture, fixtures, metalwork, and other surfaces.
• Clean walls, ceilings, doors, windows, and other assigned areas as needed.
• Maintain cleanliness of poolside areas and other hotel service areas.
• Collect and properly dispose of trash and soiled linen throughout the property.
• Walk assigned floors at the beginning and end of each shift to collect newspapers, newspaper bags, trash, and soiled linen.
• Collect soiled linen from room attendants and deliver it to the appropriate location.
• Pick up clean linen and maintain appropriate linen par levels in floor pantries and housekeeping closets.
• Maintain and organize housekeeping carts and service areas.
• Stock room attendant closets and assist with linen organization.
• Deliver towels, cribs, cots, amenities, and other requested items to guest rooms.
• Respond promptly and courteously to guest requests and questions.
• Assist Room Attendants with guest-room cleaning and other housekeeping duties when needed.
• Report maintenance issues, damage, lost-and-found items, or other concerns to the appropriate supervisor.
• Maintain a safe, clean, and organized work environment while following hotel and department standards.
• Follow all procedures for the proper use, storage, and handling of cleaning chemicals and equipment.
• Work independently while also supporting the housekeeping TEAM and other hotel departments.
• Maintain a friendly, helpful, and professional demeanor when interacting with guests and colleagues.
• Perform additional duties and special projects as assigned by housekeeping leadership.
• Report to work in the required uniform and adhere to the hotel's dress code and appearance standards.

Requirements

• Prior hotel, housekeeping, public-area, janitorial, or similar experience is preferred, but we are willing to train the right person.
• Brand hotel experience is a plus.
• Strong attention to detail and pride in maintaining a clean and welcoming environment.
• Friendly, positive attitude and excellent guest-service skills.
• Ability to work independently and as part of a TEAM.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, stoop, push, pull, and move for extended periods.
• Ability to safely operate cleaning equipment and handle cleaning products.
• Basic English communication skills, including the ability to read and understand workplace instructions.
• Bilingual English/Spanish is a plus.

Compensation

$19.00 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online