Houseperson Banquet- Embassy Suites

Hotel Polaris at US Airforce Academy; The Woodlands (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Ein etabliertes Hotel sucht einen engagierten Banquet Houseperson, der eine Schlüsselrolle bei der Bereitstellung hervorragender Dienstleistungen spielt. In dieser spannenden Position sind Sie verantwortlich für die Vorbereitung und Reinigung von Besprechungsräumen sowie die Unterstützung des Hotelpersonals bei Veranstaltungen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Teamarbeit und Kundenservice im Mittelpunkt stehen. Wenn Sie eine freundliche, serviceorientierte Person sind, die gerne in einem schnelllebigen Umfeld arbeitet, könnte diese Rolle genau das Richtige für Sie sein!

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten sind erforderlich.
• Erfahrung im Hotel- oder Gastronomiebereich ist von Vorteil.

Responsibilities

• Vorbereitung und Reinigung von Besprechungsräumen und Bankettveranstaltungen.
• Bereitstellung von außergewöhnlichem Kundenservice für Hotelgäste.

Skills

Kommunikationsfähigkeiten

Multitasking

Kundenservice

Flexibilität

Education

High School Diploma oder gleichwertig

Job description

Overview

As a Banquet Houseperson, you will play a vital role in ensuring the delivery of excellent meeting products to our clients. Your responsibilities include setting up, breaking down, and configuring meeting spaces according to hotel standards and client specifications.

Responsibilities

1. Clean and prepare meeting rooms and banquet functions as per specifications on resumes and BEOs, including vacuuming floors and cleaning walls, windows, and mirrors.
2. Handle, move, and store equipment such as tables, chairs, risers, dance floors, and lecterns properly. Manage meeting room supplies like linens, pads, pens, and candies responsibly.
3. Maintain meeting rooms by emptying trash, removing used items, straightening chairs, and replenishing water and supplies as needed.
4. Keep service corridors, pre-function spaces, and storage areas clean, organized, and free of obstructions.
5. Assist with locating and delivering meeting materials upon request and perform additional duties such as furniture movement around the hotel.

Additional Responsibilities

• Collaborate positively with colleagues and set a professional example.
• Provide exceptional guest service to hotel clients.
• Maintain professional attire and personal hygiene.
• Keep work areas clean and organized.
• Follow all policies, procedures, and practices outlined in the Employee Handbook.
• Implement safety and emergency procedures, including hazard removal, OSHA compliance, and safe lifting techniques.
• Report unsafe conditions, accidents, injuries, or property issues promptly.
• Communicate any work-related concerns or guest complaints to management.
• Promote the hotel through courtesy, goodwill, and a positive attitude.
• Attend all training sessions and meetings, and seek ongoing growth in your role.
• Perform any other duties as assigned by management.
• Ensure a safe work environment by adhering to all safety rules and procedures.
• Assist guests with disabilities as needed.
• Comply with all applicable laws and hotel policies.
• Be flexible with work schedules to meet hotel needs, including evenings, weekends, and holidays.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A friendly demeanor to create a welcoming environment.
• Energetic and capable of working in a fast-paced setting serving the bar and restaurant staff.
• People-oriented with multitasking skills and attention to detail.
• High school diploma or equivalent preferred; experience in hotel or related fields is a plus.
• Previous banquet service experience preferred.
• Experience with Hilton or similar full-service hotels is advantageous.

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