Houseperson Banquet- Embassy Suites

CoralTree Hospitality; The Woodlands (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Banquet Houseperson to ensure proper meeting setups and provide exceptional service to clients. This role involves cleaning, organizing, and maintaining meeting rooms, while also supporting the overall guest experience. Ideal candidates will have strong communication skills and a friendly demeanor, with flexibility to work varied shifts in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Clean and set meeting rooms and banquet functions according to specifications.
• Service every meeting room by emptying trash and replenishing supplies.
• Maintain cleanliness and organization of service corridors and storage areas.

Skills

Communication

Flexibility

Multitasking

Education

High School diploma or equivalent

Job description

Overview

As a Banquet Houseperson, you will be an integral part of the team by consistently providing meeting products to the property's clients, focusing on proper meeting set-ups, break downs, and configurations while following the standards of service set by hotel management.

Responsibilities

1. Properly clean and set meeting rooms and banquet functions according to specifications on the resume and BEOs or as directed by the FB Manager, including vacuuming floors and cleaning walls and windows/mirrors.
2. Care, movement, and storage of all equipment such as tables, chairs, risers, dance floors, and lecterns are required. Proper control and storage of meeting room supplies such as linens, pads, pens/pencils, and candy are also required.
3. Service every meeting room by emptying trash, removing dirty plates, cups, linens, and glasses, and replacing as necessary. Straighten all chairs and replenish water supplies as specified or requested.
4. Keep service corridors, pre-function space, and storage areas clean, organized, and unobstructed on a continuous basis.
5. Locate and deliver meeting materials to designated locations upon customer request. Perform other duties such as moving furniture within the hotel.

ADDITIONAL RESPONSIBILITIES

1. Work cooperatively and friendly with fellow employees, setting a positive example.
2. Provide the highest level of guest service to hotel clients.
3. Maintain professional attire and personal hygiene.
4. Keep work areas clean, neat, and orderly.
5. Follow all policies, procedures, and practices as outlined in the Employee Handbook.
6. Implement hotel safety and emergency policies, including evacuation procedures, first aid, and OSHA standards.
7. Report unsafe conditions, accidents, injuries, property damage, or loss promptly to a supervisor.
8. Report work-related problems or guest complaints to management promptly.
9. Promote the hotel through courtesy, goodwill, and a positive attitude.
10. Attend scheduled training sessions and meetings.
11. Continue learning and growing in your role.
12. Perform any reasonable requests as directed by management.
13. Ensure a safe work environment by adhering to safety and security procedures.
14. Assist persons with disabilities as needed.
15. Comply with all applicable laws, ordinances, and regulations.
16. Work varying schedules as required by the hotel's business needs.

Qualifications

1. Excellent written and verbal communication skills.
2. Flexibility to work varied shifts, including evenings, weekends, and holidays.
3. A friendly demeanor to create a fun and welcoming environment.
4. Energetic and capable of working in a fast-paced environment serving the bar and restaurant staff.
5. People-oriented, flexible, service-loving, and capable of multitasking with accuracy.
6. High School diploma or equivalent preferred, along with hotel or related experience.
7. Experience in Banquet Services preferred.
8. Experience with Hilton or similar full-service hotels preferred.