Houseperson

Springwood Hospitality; West Virginia; On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Houseperson to ensure cleanliness and service excellence throughout the hotel. This role involves maintaining public areas, assisting guests with their needs, and performing light maintenance tasks. The ideal candidate will have strong cleaning skills, a commitment to customer service, and the ability to lift heavy items. Join a team that values safety and quality service, and contribute to creating a welcoming environment for all guests.

Qualifications

• Ability to lift and carry heavy items up to 50 pounds.
• Experience in cleaning and maintaining public spaces.

Responsibilities

• Responsible for cleaning rooms, halls, and public areas.
• Assist guests and respond to requests efficiently.

Skills

Cleaning Skills

Customer Service

Communication Skills

Maintenance Skills

Education

High School Diploma

Tools

Cleaning Equipment

Lifting Equipment

Job description

Join to apply for the Houseperson role at Springwood Hospitality

Position Title: House Person

Immediate Supervisor: Executive Housekeeping Manager

Major Function

• Responsible for the proper cleaning of rooms, halls, offices, and all public spaces; light maintenance duties and servicing guest needs.

Essential Functions

• Provide the highest quality of service to the guest at all times.
• Clean and inspect all public areas to ensure cleanliness standards are met and that all areas are guest ready.
• Assist room attendants with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies to room attendants.
• Collect trash throughout the hotel including: room attendant's carts, vending areas, offices, trash receptacles, and restrooms.
• Respond to guest requests such as delivery of housekeeping supplies (e.g., linens, cots, etc.) in a timely and efficient manner.
• Shampoo carpets, strip and wax VCT floors, and steam clean ceramic tile throughout the hotel regularly.
• Assist guests with front door and unloading baggage from vehicles.
• Help with minor maintenance tasks like cleaning filters, replacing light bulbs, checking pool chemicals, plunging toilets, changing batteries, etc.
• Support housekeeping and laundry operations as needed.
• Assist with snow and ice removal when necessary.
• Communicate effectively with guests in English to provide the expected service level.
• Ensure meeting rooms are set up, clean, and ready for guest use.
• Be familiar with emergency procedures.
• Must be able to lift and carry 50 pounds; push and pull 100 pounds.
• Wear proper uniform at all times following appearance standards.
• Practice safety standards consistently and report hazards immediately.
• Adhere to all work rules, procedures, and policies as outlined in the Associate Handbook.
• Perform other duties as assigned and capable of performing.