Housekeeping Team Lead — Guest Experience

Hyatt Regency Westlake; Westlake Village (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with match

Employee discounts

Paid vacation & sick time

Disability & life insurance

Employee assistance program

Job summary

Hyatt Regency Westlake is seeking a Housekeeping Supervisor to oversee daily cleaning operations, ensuring guest rooms and public areas meet the highest cleanliness and quality standards. The role directly impacts guest satisfaction and property presentation.

You will assign work, train staff, maintain occupancy and inventory records, address guest concerns, inspect areas for wear, and support budget controls while maintaining professional guest service.

Qualifications

• Minimum 2–3 years of housekeeping experience in a commercial environment.
• Experience supervising or training housekeeping staff.
• Familiarity with inventory management, room inspections, and guest service protocols.

Responsibilities

• Assign work to Room Attendants and train staff in housekeeping duties; may assist with cleaning tasks as needed.
• Maintain accurate room occupancy records and communicate status to relevant departments.
• Address and resolve guest complaints related to housekeeping services or equipment.
• Prepare requisitions for room supplies, furniture renovation, or replacements.
• Inspect carpets, drapes, and furniture for stains, damage, or wear and report findings.
• Check and manage linen and supply inventories to ensure adequate stock.
• Aid in budget control by supervising employees’ use of linen, supplies, and equipment.
• Record inspection results and notify cleaning staff of any deficiencies.
• Ensure adherence to key control policies and procedures.
• Greet guests warmly and professionally to support a positive guest experience.
• Perform other duties as assigned by leadership.

Skills

Leadership

Team management

Attention to detail

Organizational skills

Communication

Education

High School Diploma or equivalent

Job description

Hyatt Regency Westlake is seeking a Housekeeping Supervisor to oversee daily cleaning operations, ensuring guest rooms and public areas meet the highest cleanliness and quality standards. The role directly impacts guest satisfaction and property presentation.

You will assign work, train staff, maintain occupancy and inventory records, address guest concerns, inspect areas for wear, and support budget controls while maintaining professional guest service.