Housekeeping Supv

TPG Hotels & Resorts; Linthicum, Northern (MD, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels & Resorts seeks a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and safety standards. The role includes staff hiring, training, scheduling, and coaching to deliver exceptional service.

You will inspect spaces for quality, manage safety protocols, and coordinate with other departments to support seamless guest experiences across the property.

Qualifications

• High school education; hospitality management or related experience preferred.
• Familiarity with hospitality industry practices preferred.
• Knowledge of housekeeping principles and cleaning equipment/supplies.
• Ability to operate a computer, phone and other office equipment.

Responsibilities

• Supervise daily housekeeping staff and operations to ensure cleanliness of guest rooms and public areas.
• Assist in hiring, training, and supervising staff; assign tasks and schedules for coverage.
• Provide feedback and address employee issues or conflicts.
• Inspect rooms and spaces to ensure adherence to hotel standards and safety.
• Address maintenance and repair needs and monitor cleaning supplies usage for cost efficiency.
• Handle guest complaints related to housekeeping and resolve promptly.
• Enforce PPE use and safety protocols; ensure compliance with health regulations.
• Coordinate with front desk and maintenance teams to support guest services.

Skills

Staff Management

Training & Supervision

Scheduling

Customer Service

Safety Compliance

Education

High School Diploma

Tools

Computer skills

Job description

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises daily cleaning operation and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures and brand standards, The Housekeeping Supervisor ensures that guest rooms, public areas, and other spaces are clean, well-maintained, and meet the hotel's cleanliness and hygiene standards.

What You'll Be Doing:

• Staff Management:
• Assist in Hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
• Give suggestions on work schedules and assign tasks to ensure adequate coverage and efficiency.
• Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
• Provide feedback to staff as needed on work performance.
• Address any employee issues or conflicts that may arise.
• Quality Control:
• Inspecting guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
• Identifying and addressing maintenance and repair needs within guest rooms and public spaces.
• Monitoring the use of cleaning supplies and equipment to maintain cost efficiency.
• Handling guest complaints or concerns related to housekeeping services and resolving them promptly.
• Enforce safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
• Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
• Communication:
• Collaborating with other hotel departments, such as front desk and maintenance, to coordinate guest services and maintenance requests.
• Communicating with the hotel management team to provide updates on housekeeping operations and address any issues or concerns.

What you bring:

• High school education, schooling in hospitality management, business or related experience preferred.
• Familiarity with hospitality industry practices highly preferred.
• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Ability to operate a computer, phone and other office equipment.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.