Housekeeping Supv

TPG Hotels & Resorts; Alexandria (VA); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Accounts

401(k) Retirement Plan with company 
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Paid Time Off

Vacation and Holidays

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels & Resorts in Alexandria, VA seeks a Housekeeping Supervisor to lead the daily cleaning operations and ensure rooms and public areas meet our hygiene standards. You will hire, train, and supervise staff, inspect areas for quality, and coordinate with other departments to provide excellent guest service.

The role requires strong leadership, fluency in English and Spanish, and a focus on safety and cost efficiency.

Qualifications

• High school education; hospitality management training preferred.
• Ability to communicate effectively in English and Spanish.
• Knowledge of housekeeping principles and cleaning equipment.
• Ability to operate a computer, phone and office equipment.

Responsibilities

• Supervise housekeeping staff; hire, train, and schedule room attendants and cleaners.
• Provide coaching on cleaning techniques, safety, and customer service.
• Inspect guest rooms and common areas to ensure cleanliness and brand standards.
• Address maintenance needs and monitor supplies for cost efficiency.
• Handle guest complaints related to housekeeping and resolve promptly.
• Enforce PPE and safety protocols; ensure compliance with health regulations.
• Coordinate with front desk and maintenance for smooth operations.
• Report operational updates to hotel management.

Skills

Bilingual English/Spanish

Hospitality knowledge

Communication skills

Customer service

Education

High School Diploma

Hospitality management training

Job description

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises daily cleaning operation and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures and brand standards, The Housekeeping Supervisor ensures that guest rooms, public areas, and other spaces are clean, well-maintained, and meet the hotel's cleanliness and hygiene standards.

What You'll Be Doing:

• Staff Management:
• Assist in Hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
• Give suggestions on work schedules and assign tasks to ensure adequate coverage and efficiency.
• Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
• Provide feedback to staff as needed on work performance.
• Address any employee issues or conflicts that may arise.
• Quality Control:
• Inspecting guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
• Identifying and addressing maintenance and repair needs within guest rooms and public spaces.
• Monitoring the use of cleaning supplies and equipment to maintain cost efficiency.
• Handling guest complaints or concerns related to housekeeping services and resolving them promptly.
• Enforce safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
• Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
• Communication:
• Collaborating with other hotel departments, such as front desk and maintenance, to coordinate guest services and maintenance requests.
• Communicating with the hotel management team to provide updates on housekeeping operations and address any issues or concerns.

What you bring:

• High school education, schooling in hospitality management, business or related experience preferred.
• Familiarity with hospitality industry practices highly preferred.
• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Ability to operate a computer, phone and other office equipment.
• Ability to communicate effectively in English and Spanish.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Rate:

$19 per hour.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

Benefits vary by location

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.