Housekeeping Supervisor (Resort Villas)

The Long Bay Resort; North Myrtle Beach (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Medical & Dental

PTO

401(k) plan

Scholarship program

Tuition reimbursement

Resort discount

EAP

Job summary

The Long Bay Resort is seeking a Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) to support the Director and Assistant Director in training and coaching housekeeping staff. You will inspect rooms and public areas to ensure quality standards are met and assist with routine housekeeping duties when needed.

Responsibilities include supervising staff, documenting inspection results, coordinating with maintenance and front desk, and delivering exceptional guest service.

Qualifications

• Must be flexible to work varying shifts, including weekends
• Must have a valid driver’s license with a clean record
• Proven experience inspecting units for cleanliness and condition
• Strong communication and teamwork capabilities
• Commitment to guest service and reliability
• Ability to stay professional and honest in all interactions

Responsibilities

• Supervise, train, and coach housekeeping staff to meet duties and standards
• Inspect guest rooms, common areas, and storerooms for cleanliness
• Document inspection results and coordinate with maintenance on deficiencies
• Manage linen, supplies, and equipment, including stock control
• Perform cleaning duties as needed based on business needs
• Coordinate with maintenance and front desk for seamless operations
• Address guest concerns promptly and courteously
• Greet guests and provide prompt service

Skills

Flexible shifts

Driver's license

Inspection experience

Communication skills

Teamwork

Guest service

Honesty

Reliability

Professionalism

Job description

Overview

The Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) is responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates, including Housekeeping Room Attendants, Housepersons and Public Area Attendants to ensure the hotel’s quality standards are met. Additionally, based on business need, the Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) will be expected to perform regular housekeeping duties as directed by resort management.

Responsibilities

• Assists with the supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently
• Thoroughly inspects the hotel’s guest rooms, common areas, and storerooms to ensure cleanliness standards are met
• Updates appropriate team members of the status of each guest room
• Documents the results of the room inspections, resolves deficiencies, and writes work orders for maintenance issues
• Inspects for any damages and immediately reports to the manager
• Efficiently manages, stocks, and controls linen, supplies, and equipment and closets
• Performs cleaning duties based on business volume and the resort’s needs
• Completes daily room assignments/section assignments for Housekeeping Room Attendants, Housepersons, and Public Area Attendants if needed
• Coordinates with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction
• Addresses guest concerns promptly and effectively, taking appropriate actions to resolve issues
• Greets guests and provides prompt and courteous service
• Clean the resort guest rooms/condos as required, including but not limited to dusting, vacuuming, changing linens, trash removal, cleaning bathrooms, kitchen area, and common areas
• Other duties as assigned

Qualifications

• Must be flexible to work varying shifts and be available Friday, Saturday, and Sunday from 8:00 am to 4:30 pm
• A valid driver’s license with a clean record is required
• Must have proven experience inspecting units for both cleanliness and condition
• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Must be able to stand for long periods of time
• Passion for providing exceptional service to guests and team members
• Responsibility, reliability, and honesty
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

• Weekly pay
• Medical and Dental insurance
• Supplemental insurance plans (e.g., Vision, Life, etc.)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Equal Opportunity Employer: We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.